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Questions To Ask After A ServiceNow Interview

‘Do you have any questions for me?’

We all have heard those words coming from a hiring managers mouth. If you are prepared, you already have some good questions you searched up. If not, you are left scrambling.

In our experience, people don’t have great questions prepared because they stress and focus on acing the interview. After you have carried your interview preparation and even have a string of examples to share, you should focus on the questions you will ask the hiring manager.

Why Is It Important to Prepare Questions?

When you ask a ServiceNow manager insightful and great questions, it is an amazing way to show off your commitment, your ServiceNow knowledge, and your professionalism. Asking a few questions at the end of your interview also demonstrate your interest and your involvement in the interview. These questions can give the hiring team a good impression of you.

Another benefit is that it also can make you stand out. It is also a great opportunity to get the answers to your questions.

Preparing to Ask Questions

It’s time to prepare for an important part of the interview process that many ServiceNow candidates forget.

It starts with that moment when the interviewer says something like, “Well, we have asked you a lot of questions, now it’s your turn; do you have any questions for us?”

At Linking Humans, the team have interviewed thousands of candidates over the years, and a typical pattern at the end of the meeting is… silence… no questions, rather a statement along the lines of, “No, I think you have covered everything.”

In today’s business economy, there is absolutely no reason why you can’t prepare multiple questions to ask your potential future employer.

Imagine the positive impression you will leave at the end of the interview by asking a few well thought through questions, particularly since many candidates either don’t ask anything or only make a comment about when the start date is.

An interview is a structured process of two parts. Your potential employer is asking you questions to learn about you, your skill and capability to perform in the role in question and fit into the company culture and ethos.

In return, you need to prepare questions to ask about the position, your department and your future development path.

The questions you ask can make a huge impact on the whole process. The questions you ask the ServiceNow hiring manager can inform them of your priorities and work ethic.  Questions about how well you have performed, or the salary range are tempting to ask, but don’t always profile you in the best light.

We have a list of amazing questions you can ask the hiring manager after your ServiceNow interview.

What Do You See as The Major Growth Opportunities for…….?

This is a great warm-up question that demonstrates your enthusiasm and strategic thinking. Also, it allows you to find out if the company invests in educational or professional training to develop your career. ServiceNow companies want to hire people who are enthusiastic to professional growth. Show the hiring manager that one of your priorities is continued growth in your career.

Our advice would be to ideally, do some homework on this aspect, too, so you can ask clarifying questions.

What Employees Do Well Here?

A subtle yet important question. Your hiring managers answer will hopefully reveal an enormous amount about the organisational culture and its values. Knowing the culture of a company is incredibly important. It reveals to you if people enjoy their work life and the company. A positive organisational culture improves employee morale, and this makes your job enjoyable.

Do you like what you hear? Are they unconsciously describing you? Fingers crossed they are.

What Additional Skills Do You Think Would Be Good to Develop in This Role?

Through the interview, I am sure you will have been asked various questions about your functional capabilities. However, additional skills and capabilities will be needed to excel and be considered for the next step-up. This question will give you an idea of what is possible and signal your enthusiasm to develop and add value.

This questions also tells which skills you can highlight in your background. By letting the hiring manager know about your additional skills, you can make yourself stand out!

What is The Career Path for Someone Like me?

Every ServiceNow hiring manager hopes that their recruit is keen to progress and do well. This question will demonstrate that you are thinking about a long-term career rather than the role being a stopgap till something else appears. It will also help you work out if the organisation has a development culture, where promotion from within is a goal. Also, you can find out the timeframe this advancement normally happens, so you know the how and when.

It is a great idea to find out how the company celebrates your accomplishments and what to expect when you have done well.

These simple four questions will help you gain valuable information about the company while also demonstrating how serious you are about the role too. We hope this helps with your interview preparation.
If you are looking for a ServiceNow role, please email your CV to thmida.miah@linkinghumans.com and we will get back to you with any relevant positions. Or you can contact us here: https://linkinghumans.com/contact-2/

The Ultimate Guide To Productivity In The ServiceNow Workplace

Productivity is one of the most important ingredients in a successful ServiceNow business. However, achieving and preserving productivity isn’t always easy.

While some teams in your workforce may consistently achieve their targets and maintain high levels of motivation, others might struggle to access the same level of focus. Fortunately, productivity is something your team can cultivate and optimise over time, like many professional skills. Even as workplace dynamics shift and teams evolve, the following productivity strategies should ensure that ServiceNow employees can accomplish their goals.

Encourage Teams to Prioritise One Task at a Time

Employees in the ServiceNow  landscape can often feel like they’re constantly jumping between different tasks, trying to keep on top of an ever-increasing task list.

When your to-do list seems to be expanding, it’s tempting to try and tackle multiple things at once.

Unfortunately, studies show multitasking harms productivity, making it harder to give complete attention to any given task. What’s more, multitasking could increase the risk of employees making mistakes because they’re not focusing fully on one thing at a time.

Encourage your team to organise their schedules by focusing on one task at a time. Project management tools can allow team members to check off each task they complete as they work on them. This helps to create a sense of accomplishment, and builds motivation.

Allow Teams to Design Their Schedules

While certain tasks in a ServiceNow role will have specific deadlines that need to be considered. You may find it’s helpful to provide your teams with more autonomy over how they organise their day.

Provided the most important tasks are completed on time, you can allow your employees to arrange their to-do lists in the format that makes the most sense for them.

Some ServiceNow team members will find it easier to tackle the most challenging tasks first. This “eating the frog” method takes advantage of the focus that some employees have when they first arrive at work.

Overcoming a challenge early on in the day can also create motivation to push staff through the rest of the day.

Other employees will prefer to start their day with less complex tasks and work up to the bigger challenges when they feel the most focused. In a world of diverse employees, allowing everyone to choose their strategy can lead to better outcomes.

Train Staff to Solve Problems

Autonomy and independence in the workplace can significantly improve productivity levels. When team members feel empowered to make their own decisions and solve problems independently, they spend less time waiting for approval and guidance from others.

Giving your ServiceNow employees training on how to fix common technical issues or overcome problems they might be facing with their workflows could help boost their efficiency levels.

Offering training to your team members ensures they have the knowledge, guidance, and insight required to keep working as productively as possible in any environment.

A strong set of training opportunities can also lead to huge benefits for your team. One study from the Huffington Post found companies offering comprehensive training achieved 24% higher profit margins.

Some areas to focus on with your training tactics include:

  • Troubleshooting common technical issues
  • Communicating with colleagues
  • Time management

Make Time for Breaks

While it’s tempting to assume more time spent on tasks means higher productivity levels, the brain can only focus on something for so long. Every so often, we all need to take breaks to refresh our minds, so make sure your team members are scheduling breaks into their day.

The Pomodoro Technique can be an excellent strategy to teach employees who need help with time management and taking breaks. The technique involves working for 25 minutes and taking a break at the end of each working period.

Companies in the ServiceNow space can also encourage their team members to segment their days into chunks. With small breaks after each segment, so they can get ready to focus on a new task.

Remember, breaks aren’t just good for productivity; they’re also crucial to ensuring the wellbeing of employees. Breaks can help reduce stress, ensure employees find opportunities to move, and take time away from screens.

Provide the Right Equipment

Employees in any industry can only do their best work when they have access to the right tools. Providing the right resources and equipment to staff members wherever they may be working from is crucial to ensuring high productivity levels.

Think about the essential systems your ServiceNow employees use every day. What kind of hardware, networking tools, and infrastructure will they need to remain productive? Are there any specialist software tools necessary to help your teams achieve their goals?

Providing the right training, so your employees know how to use all of the tools correctly should ensure your staff can leverage resources as effectively as possible.

At the same time, it’s helpful to speak to your employees regularly and ask them if there are any additional tools or resources they feel they could benefit from.

Ensure Teams Know How to Build a Productive Environment

Finally, as the workplace continues to evolve, it’s important that team members know how to create an environment suitable for productivity, wherever they are. According to Forbes, around 70% of the workforce could be working remotely by 2025. This means your team members may need to learn how to create the perfect workspace at home.

Guide your employees to minimise distractions by turning off notifications on ServiceNow apps and smartphones when they need to focus. You can also offer advice on choosing the right room to work from when operating remotely or reducing noise exposure.

For in-office employees, getting feedback on how to make the business space more conducive to productivity may also be helpful. Ask your teams whether they’d prefer a more open office environment or more private rooms for focus work.

Here at Linking Humans, we have been helping companies with delivering permanent and freelance technology experts to ServiceNow partners across the UK. We take pride in providing the best possible people to take your business forwards. If you want to find out how we can help, call us on 02381 542 542 or email us at dan.wells@linkinghumans.com.

How To Master Video Interviews To Get The ServiceNow Role You Want

Video interviews are here to stay. Convenient, easily accessible, and cost-effective, a video interview can be an ideal alternative to a face-to-face conversation. Currently, around 84% of recruiters say they’ve begun including virtual hiring tools like video interviews in their processes.

The question for ServiceNow candidates is, how do you make sure you’re making the right impression when you can’t rely on face-to-face chemistry?

Learning how to pivot your interview tactics so you’re ready to wow a hiring manager just as easily over webcam as you would in person is crucial for today’s landscape. Here’s your guide to making the most of your ServiceNow video interviews.

Prepare Properly

Preparation is key whether you’re meeting your interviewer in person or not.

In a similar way to a face-to-face interview, you should start by researching. Learn as much as you can about the company in question. You’re still expected to demonstrate a knowledge of the company and the position you’re applying for. So, don’t skimp on research because the conversation is happening over video.

Once you’ve collected as much information as possible about your would-be ServiceNow employer, the next step is preparing your tech. Find out what kind of video conferencing technology your hiring manager will be using. Then test out the functionality in advance; your recruitment consultant will have the details related to this.

Check your webcam, microphone and headphones work perfectly before the interview. You should also make sure the location you’re using for your desk has a strong internet connection. This will help to reduce the risk of lag in your call. Other points to consider as you prepare include:

  • Learn how to use important features on video conferencing, like mute or virtual background
  • Find out whether you need to have documents ready for a presentation during the meeting
  • Ask whether you’ll need to use additional tools during the interview, like screen sharing

Set up Your Shot

One of the best things about ServiceNow video interviews is they allow you to interact with a hiring manager from the comfort of your own home. This can be helpful if you’re nervous about an interview. However, it also means you will be in complete control of your interview environment and what the interviewer sees from your camera.

Start by choosing the right environment; a space out of the way of family, pets, and other distractions is usually a good idea. Choose somewhere well-lit but avoid sitting with a light source directly behind you, as this can cause a shadow.

Set up your webcam so the other person can see your upper body and face, rather than just one portion of your head. It’s also worth thinking about your background. A neutral space, like a blank wall or a room without a lot of background clutter or decoration, is usually a good bet.

If you’re worried about not finding the perfect space, you can consider experimenting with a virtual background or background blurring before the interview.

Know How to Present Yourself

Video interviews still require appropriate business dress. Your ServiceNow hiring manager will expect to see evidence of your professionalism in the way you present yourself.

Always choose professional attire, just like you would for a formal in-person interview. You should also think about how certain clothing and accessories will show up on camera. Distracting patterns can be headache-inducing on camera, while pale colours can make you look drained.

Make sure you’re fully dressed (from head to toe). Also, think about the little details you can implement to boost your confidence. Try to avoid any large pieces of jewellery or accessories, as these can capture light from the computer screen and cause glare.

Practice Body Language

Body language is crucial in any ServiceNow interview. Everything from whether you’re sitting up straight or slumping in your seat to how much eye contact you’re making will be under assessment. Practice interviewing with friends and family members over video to get feedback on whether you’re looking away from the screen too often or forgetting to smile.

Try to avoid constantly watching yourself on screen, rather than paying attention to the person you’re speaking to, as this can make you seem distracted. It’s also important to shut down any other distractions which might draw your attention, like email notifications or separate tabs.

Centring your camera and looking directly into it will help you create the illusion of eye contact. Remember to:

  • Smile regularly to create a friendly atmosphere
  • Keep your arms and legs uncrossed to avoid looking unwelcoming
  • Avoid looking down at your lap or your notes too frequently

Master the Little Details

Small things can make a big difference in a ServiceNow interview.

When you’re interviewing over video, making sure everything looks and sounds perfect is the best way to make a lasting, professional impression. Getting to the interview a few minutes early so you can set up your camera and audio and check everything is working is often a good idea.

Take steps to minimise the risk of any interruptions by locking the office door or letting your family know you can’t be disturbed. If you are disturbed, remember to preserve your professional appearance by apologising and responding calmly, this will make you look more adaptable.

While mastering video interviews can seem a little challenging at first, you will soon master the art of video interview if you follow our straightforward process.

For more tips, read our adjust to working from home and preparing for an interview blog.

Here at Linking Humans, we have been helping candidates with finding their dream ServiceNow role! Visit our job listings page or you can call us on 02381 542 542. You can also upload your CV and we will get back to you with any relevant ServiceNow positions.

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