Our client is looking for a skilled ServiceNow Business Analyst to join their team. This role requires a proactive individual experienced in analysing business requirements, liaising with clients, and working closely with development teams to ensure successful solution delivery across essential ServiceNow modules.

Key Responsibilities:

• Gather and analyse business requirements, translating them into ServiceNow solutions.
• Collaborate with clients and internal teams to ensure alignment with project goals.
• Focus on Financial Service Operations (FSO) and Portal to drive business transformation.

Key Skills & Requirements:

• Experience with Financial Service Operations (FSO) or Customer Service Management (CSM).
• Strong analytical and communication skills, with a client-centric approach.
• Ability to facilitate workshops and guide stakeholders in identifying needs.

Certifications:

• Certified System Administrator (CSA) and other relevant certifications are advantageous.

Benefits:

• Bonus scheme
• 25 days holiday
• Private healthcare, life assurance, pension plan
• Gym membership, healthcare, training
• Flexitime and relaxed dress code
• Travel policy for regular tech days