We are currently seeking a talented and experienced ServiceNow Process Consultant to join a leading organisation in Dubai. This is a key role for someone who thrives on shaping and optimising business processes through the ServiceNow platform and is ready to drive digital transformation in a fast-paced environment.

About the Role As a ServiceNow Process Consultant, you will be responsible for analysing, designing, and implementing business processes on the ServiceNow platform, working closely with clients to understand their needs and deliver scalable, value-driven solutions.

This is a client-facing role requiring strong business acumen, deep knowledge of ServiceNow capabilities, and a solid understanding of IT and business processes.

Key Responsibilities

• Engage with stakeholders to gather and analyse business requirements
• Design and optimise end-to-end processes using ServiceNow best practices
• Configure and customise ServiceNow modules to align with business goals
• Work across ServiceNow applications including ITSM, HRSD, CSM, and more
• Facilitate workshops, training, and documentation for key users and stakeholders
• Support testing, UAT, and change management activities

Requirements

• Proven experience as a ServiceNow Process Consultant or Business Analyst
• Strong understanding of ServiceNow platform capabilities and modules
• Experience in process design and optimisation, ideally across ITIL-based environments
• Excellent communication and client-facing skills
• ServiceNow certifications (e.g., Certified Implementation Specialist) are highly desirable
• Previous experience working in the Middle East is a plus

Why Apply?

• Join a high-performing team delivering cutting-edge ServiceNow solutions
• Work with enterprise clients across diverse sectors in the UAE
• Attractive tax-free salary and benefits package
• Career progression and continuous learning opportunities
• Work in one of the most dynamic and tech-forward regions in the world

If you’re a skilled ServiceNow Process Consultant looking to take your career to the next level in Dubai, we’d love to hear from you.
Apply now or contact us directly for a confidential conversation.