Linking Humans is the #1 Global Partner for ServiceNow Recruitment, dedicated to matching ServiceNow experts with ServiceNow partners and users. We are known for our commitment to delivering exceptional service with a 100% client and candidate satisfaction rate.

Job Description:

Are you a highly motivated and experienced ServiceNow professional with a passion for client engagement and project management? We are actively recruiting on behalf of our client a talented ServiceNow Engagement Manager to join their growing team. As a ServiceNow Engagement Manager, you will play a pivotal role in ensuring the success of ServiceNow projects and enhancing client relationships.

Key Responsibilities:

• Act as the primary point of contact for clients, understanding their business objectives and aligning ServiceNow solutions accordingly.
• Lead and oversee ServiceNow project implementations, ensuring on-time delivery and adherence to quality standards.
• Collaborate with cross-functional teams, including developers, consultants, and architects, to design and implement custom ServiceNow solutions.
• Provide expert guidance on ServiceNow best practices and advise clients on optimizing their ServiceNow platforms.
• Develop and maintain strong client relationships, ensuring high levels of client satisfaction.
• Track project progress, budgets, and timelines to meet or exceed client expectations.
• Identify potential upsell and cross-sell opportunities within existing client accounts.

Qualifications:

• Bachelor’s degree in a relevant field or equivalent work experience.
• Proven experience in ServiceNow project management and client engagement.
• ServiceNow certification(s) are a plus.
• Strong communication and interpersonal skills.
• Exceptional problem-solving and analytical abilities.
• Ability to manage multiple projects simultaneously.
• A passion for staying up-to-date with the latest ServiceNow developments.