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ServiceNow Solutions Consultant – Cape Town

  • Location: Cape Town, South Africa
  • Job Type: Permanent
  • Salary: ZAR75000 - ZAR83000 per month ZAR / Year
  • Published:

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About the Role

We are seeking a highly capable ServiceNow Solutions Consultant to join a dynamic and collaborative team working in Cape Town, South Africa. This is a senior-level, hands-on consulting role focused on the implementation and optimisation of key ServiceNow modules, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.

You will act as a trusted advisor, working at the intersection of business needs and technical capability, translating client objectives into best-in-class ServiceNow solutions. The role is suited to someone who can build strong stakeholder relationships, drive value through effective solution design, and contribute meaningfully to high-quality ServiceNow project delivery.

Key Responsibilities

  • Lead and support technical engagements across multiple ServiceNow implementations
  • Design and deliver robust ServiceNow solutions aligned to client requirements
  • Collaborate with cross-functional teams in South Africa, London, and third-party vendors
  • Act as a bridge between business stakeholders and ServiceNow platform teams
  • Translate business requirements into functional specifications and technical configurations
  • Contribute to platform optimisation, governance, and ongoing enhancement
  • Provide informal mentoring and technical guidance to team members where appropriate
  • Ensure solution delivery is consistent with ServiceNow best practices and standards

Required Experience and Skills

  • Proven hands-on experience with ServiceNow platform implementations
  • Solid exposure to multiple modules such as ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM
  • Strong understanding of both technical configuration and business process alignment
  • Comfortable translating business objectives into technical deliverables
  • Experience working in hybrid teams across international time zones
  • Excellent communication, stakeholder management, and solution presentation skills
  • Ability to work independently and drive outcomes in a structured, quality-focused manner

Desirable

  • ServiceNow certifications (e.g. CAD, CIS in relevant modules)
  • Familiarity with Agile or iterative project methodologies
  • Exposure to enterprise-level ServiceNow deployments or large transformation programmes
  • Prior consulting or client-facing experience in a services or delivery-led environment

What You Can Expect

  • Competitive salary package with performance-based incentives
  • Flexible hybrid working model, based in Cape Town 
  • Opportunity to work with global clients and enterprise-scale projects
  • Collaborative, high-performance culture with clear career progression
  • Support for training, development, and further ServiceNow certification

If you’re an experienced ServiceNow professional looking to take your consulting career to the next level in a highly supportive and international environment, we’d love to hear from you.

Upload your CV/resume or any other relevant file. Max. file size: 2 GB.

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