A major global technology and business transformation consultancy that partners with some of the world’s leading organisations to modernise their platforms, processes and customer experiences. The culture is collaborative and values-led, built around team spirit, trust and a genuine commitment to ethical, inclusive business. You would join teams that work closely with one another and with clients to deliver work that makes a tangible difference. Inclusive recruitment matters here, and reasonable adjustments are available throughout the process for anyone who needs them.

Why This Role?

• Pension scheme with options for additional contributions, plus life assurance and group income protection
• Private medical cover (extendable to family members), dental cover, a healthcare cash plan and company-funded health assessments
• Critical illness and personal accident insurance
• Electric and hybrid company car scheme, plus a cycle-to-work scheme
• Holiday trading (buy or sell annual leave), discounted gym membership and a home technology scheme
• 24/7 virtual GP access, an Employee Assistance Programme and a mental health and wellbeing app
• Family health support spanning fertility, menopause, pregnancy and early parenthood
• Financial wellbeing tools, salary-linked loans, will-writing, travel insurance, eye-test vouchers and a wide range of retail discounts

The Role

This is a hands-on development role focused on enhancing customer platforms and experiences on ServiceNow. You will combine project delivery with foundational platform work, with a particular emphasis on Virtual Agent and RPA-driven automation. It offers real scope to grow your skills while shaping how the business and its clients get value from the platform.

What You’ll Be Doing

• Design, develop and maintain ServiceNow applications and modules, with a focus on Virtual Agent and RPA flows
• Translate stakeholder needs into effective, well-built technical solutions
• Configure ServiceNow Virtual Agent to improve the customer experience
• Integrate RPA tools with ServiceNow to automate repetitive tasks and streamline workflows
• Monitor and optimise platform performance for reliability and responsiveness
• Collaborate with internal technology and automation teams to deliver shared goals

What We’re Looking For

Essential

• Hands-on experience developing and customising ServiceNow, including workflows and integrations
• Strong JavaScript programming skills
• A working understanding of ITSM and ITOM processes
• A problem-solving, analytical mindset and a willingness to keep learning
• Eligibility for UK Security Check (SC) clearance, which requires continuous UK residency for the last 5 years

Nice to Have

• Familiarity with ServiceNow Virtual Agent
• Experience integrating RPA tools with ServiceNow
• Exposure to automation development and workflow optimisation

If you would like to discuss the role in more detail or apply, get in touch.