Archives: Captivate Podcasts

In this episode of Beyond the Title, we sit down with Damien Davis, the new ServiceNow Senior Director of Impact Advocacy. Damien shares his remarkable journey from joining ServiceNow as one of its earliest employees to his current leadership role. His infectious positivity and wealth of experience offer a unique perspective on career growth and personal development in the tech industry. 

“If you don’t ask the question, you’ll never know the answer.” – Damien Davis

In this episode, you will:

• Explore Damien’s unconventional path to success, starting with a two-and-a-half-hour commute and a leap of faith
• Learn about the power of curiosity and how it can shape your professional trajectory
• Uncover strategies for building resilience and maintaining a positive mindset in the face of challenges
• Discover the importance of mentorship and how to leverage your network for growth
• Gain insights into staying current with rapidly evolving technologies like ServiceNow

Tune in to this episode for a dose of inspiration and practical wisdom from a ServiceNow veteran. Whether you’re a seasoned professional or just starting your career, Damien’s story and advice are sure to resonate and motivate. Don’t miss this chance to glean invaluable insights from one of the industry’s most approachable and passionate leaders.

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Connect with Farrah Wells 

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Connect with Damien Davis

• LinkedIn

From the inner workings of banks to the dynamic realm of software, Marc Michel’s journey is a testament to the power of seizing opportunities and embracing change. His transition from a compliance expert to a ServiceNow GRC solution consultant offers a unique perspective on navigating career pivots and finding fulfillment in unexpected places.

“Even if you don’t care about the title that you have in an organization, there are people that do care.” – Marc Michel

In this episode, you will:

• Unravel the serendipitous encounter that sparked Marc’s foray into the software world.
• Gain valuable insights into navigating the transition from a secure corporate role to a more dynamic environment.
• Explore the art of striking a balance between professional ambition and personal well-being.
• Understand the importance of networking, mentorship, and continuous learning in career growth.
• Discover Marc’s candid advice to his younger self, encompassing self-promotion and the intricacies of internal politics.

Join us as we delve into Marc’s captivating story and glean invaluable wisdom for your own professional journey. Tune in to this episode and unlock the secrets to embracing change, cultivating resilience, and thriving in the ever-evolving landscape of ServiceNow.

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• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells 

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Navigating the ever-evolving ServiceNow landscape requires a unique blend of technical prowess and human touch. In this episode, James Broomhead, a seasoned architect and product engineer, shares his remarkable journey, offering insights into the art of problem-solving, mentorship, and personal growth within the ServiceNow ecosystem.

“If you sit back and go, I’m not comfortable, maybe I need some more training. I think you’ve just got to grab the opportunity in front of you.” – James Broomhead

In this episode, you will:

• Unravel the secrets to conquering the fear of public speaking, as James reveals his transformative journey from shying away from the spotlight to commanding the stage with confidence.

• Explore the power of diverse mentorship, learning how to seek guidance from unexpected sources and harness the wisdom of unique perspectives.

• Uncover strategies for staying ahead of the curve, as James unveils his approach to keeping pace with ServiceNow’s rapid evolution while maintaining a broader technological outlook.

• Gain insights into striking the perfect balance between ambition and humility, as James shares his philosophy on fostering a collaborative team dynamic while pursuing personal growth.

• Understand the value of diverse experiences, as James emphasises the importance of stepping out of one’s comfort zone and embracing new challenges to cultivate a well-rounded skillset.

Dive into this episode and unlock the secrets to thriving in the dynamic ServiceNow realm, as James Broomhead imparts hard-won wisdom and practical advice for professionals seeking to elevate their careers and master the art of problem-solving.

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Connect with Farrah Wells

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Step into the dynamic world of Chris Schuh, the ServiceNow Magician, as he unveils his extraordinary journey from coding wizardry to mystifying performances on stage. With a career trajectory as fascinating as his magic tricks, Chris shares insights and life lessons that will inspire you to embrace your dreams and conquer any obstacles that come your way.

“My fear of asking has to be less than my fear of not doing it.” – Chris Schuh

In this episode, you will:

• Unravel the story of how a chance encounter with ServiceNow transformed Chris’s career path, leading him to become a Certified Master Architect.
• Gain enlightening perspectives on overcoming imposter syndrome and cultivating the resilience to pursue your aspirations relentlessly.
• Discover Chris’s empowering advice for aspiring professionals, emphasising the value of meticulous planning, continuous learning, and specialisation.
• Understand the pivotal role of mentorship in Chris’s success and learn how to seek out and nurture meaningful connections that propel your growth.
• Explore the intersection of kindness and achievement as Chris shares a profound lesson that has shaped his approach to life and work.

Tune in to this episode and immerse yourself in Chris’s extraordinary tale, brimming with wisdom, determination, and a touch of magic that will leave you inspired to embark on your own transformative journey.

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• To get more insights and updates, follow us on Linking Humans

 

Connect with Farrah Wells 

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In this episode, Nitya Mudaliar, a highly accomplished ServiceNow architect and implementation specialist shares her wealth of experience and valuable insights. With over 15 years in the industry, including 12 years in the service management ecosystem, Nitya has designed intricate solutions, optimised processes, and collaborated with brilliant minds across various sectors. Her passion for revolutionising how organisations manage their services, streamline workflows, and enhance user experiences shone through as she discussed her career journey and offered advice for aspiring ServiceNow professionals.

“Don’t suffer in silence. Raise your hand, you know, give it a couple of hours, but don’t suffer for days.” – Nitya Mudaliar

Episode Highlights:

• The importance of curiosity in driving growth and success, and the value of asking questions to better understand business processes and customer needs
• Developing resilience by asking for help when faced with challenges and not suffering in silence
• The significance of mentors in shaping one’s career path and the benefits of learning from their experiences
• Essential skills for standing out in the ServiceNow ecosystem, including understanding the code, debugging, and grasping business processes
• The importance of ServiceNow certifications, such as CSA and CAD, and continuous learning through the community and online resources

Tune in to hear Nitya’s inspiring story, practical advice, and insights that will help you navigate your journey in the ever-evolving world of ServiceNow. Don’t miss out on this opportunity to learn from one of the best in the business – listen to the episode now!

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Connect with Farrah Wells 

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Get ready to be blown away by the incredible stories of two ServiceNow stars, Ashutosh Munot and Dhruv Gupta! In this episode, we chat with these brilliant minds who have not only aced their careers but also become DevMVPs and leaders in the ServiceNow community.

From humble beginnings to global success, Ashutosh and Dhruv share their journeys navigating the ServiceNow ecosystem. They spill the beans on what it really takes to make a splash, even as a newbie. Spoiler alert: it’s not just about technical skills!

Tune in for top tips on creating cracking content, sharing knowledge effectively, and building a rep in the community. Plus, get inspired by how these two juggle smashing their day jobs with passion projects and family life.

“If you are new to ServiceNow, first, always focus on building your foundation stuff. So go to Now Learning, get your admin thing cleared, and then choose what you want to do. ServiceNow has everything for everyone.” — Dhruv Gupta 

In this episode, you will:

• Discover the incredible journeys of Ashutosh and Dhruv from ServiceNow newbies to DevMVPs and community leaders
• Gain insights into what it takes to make an impact in the ServiceNow ecosystem, even as a beginner
• Learn tips for effective content creation, knowledge sharing, and building influence in the community
• Hear wisdom on achieving ServiceNow career success while balancing work, passion projects, and family
• Be inspired by Ashutosh and Dhruv’s dedication to giving back to the community that supported them

Resources Mentioned:

• Laten We Praten with Ashutosh & Dhruv
• Ashutosh Munot YouTube

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• To get more insights and updates, follow us on Linking Humans

 

Connect with Farrah Wells 

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In this episode, we’re thrilled to host Chris Chambers, a remarkable figure in the world of ServiceNow. With 23 years of IT experience, including 15 years working with the ServiceNow platform, Chris takes us through his fascinating career journey. From his start as an aircraft engineer in the Royal Navy to becoming a ServiceNow Certified Master Architect, Chris’s story is one of determination and a constant pursuit of knowledge.

As Chris shares his experience, you’ll gain valuable tips on mastering ServiceNow, the importance of mentorship, and the power of perseverance when facing challenges. He provides practical advice on navigating the ever-changing ServiceNow landscape, gaining essential skills, and achieving success in this dynamic field. Chris also discusses the rewards and challenges of being a ServiceNow instructor and the importance of contributing to the community.

No matter where you are in your ServiceNow journey, this episode offers valuable wisdom and inspiration to help you succeed. Chris’s experiences and advice will resonate with both newcomers looking to break into the field and seasoned professionals seeking to take their careers to the next level. Let’s dive in!

“Certifications are important. They will get you in the door, if that makes sense. So they’ll get you that interview.” — Chris Chambers

In this episode, you will:

• Discover how Chris Chambers transitioned from aircraft engineering to becoming a ServiceNow Certified Master Architect
• Gain valuable insights on the importance of mentorship and fostering a continuous learning mindset
• Learn essential skills and certifications needed to excel in the rapidly evolving ServiceNow industry
• Uncover strategies for effective self-care and stress management in demanding tech roles
• Explore the rewards and challenges of being a ServiceNow instructor and giving back to the community
• Understand the significance of effective communication and setting boundaries in a global work environment
• Get inspired by Chris Chambers’ journey of perseverance, honesty, and dedication in the face of challenges

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Connect with Farrah Wells 

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• Website

In this episode, we sit down with Paul Hinxman, a seasoned ServiceNow project manager with a fascinating story. From humble beginnings organising office moves, Paul has navigated the complex world of IT to become a sought-after expert in ServiceNow implementations. With 20 years of experience under his belt, he shares his hard-won wisdom on tackling the challenges that come with managing large-scale projects.

But this is no ordinary career retrospective. Paul opens up about the personal toll of high-pressure projects and the strategies he’s developed to build resilience and avoid burnout. He also shares his insights on the key skills and certifications needed to succeed in the fast-paced world of ServiceNow, and the importance of continuous learning and humility in staying ahead of the curve.

For ServiceNow professionals at all levels, this conversation offers a wealth of practical advice and relatable stories from real-world experience. So whether you’re looking to break into ServiceNow project management, navigate complex stakeholder relationships, or simply stay sane in a demanding role, this episode is worth a listen. Tune in now!

“If everyone’s not on board, you’re not going to get the momentum you need to keep the project going.” — Paul Hinxman 

In this episode, you will:

• Discover how Paul Hinxman transitioned from organising office moves to leading complex ServiceNow implementations
• Learn effective strategies for managing difficult stakeholders and driving project success
• Gain insights into building resilience and avoiding burnout in high-pressure project environments
• Explore the key certifications and experience needed to excel as a ServiceNow project manager
• Understand the importance of continuous learning and staying humble in a rapidly evolving field

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• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells 

• LinkedIn
• Website

Are you ready to embark on a journey of empowerment, change, and purpose within the world of ServiceNow? In this episode, we sit down with Christian Ter, an Engagement Lead at ServiceNow, who shares his compelling story of personal growth and transformation. With a unique insider’s perspective, Christian unveils ServiceNow’s approach to talent acquisition, the transformative potential of their RiseUp program, and the company’s bold vision to upskill a million people.

As we explore the ServiceNow ecosystem together, you’ll gain practical tips for navigating career changes, discover the importance of mindset in thriving within a fast-paced environment, and hear authentic, unfiltered conversations about the realities of working at a leading tech company. 

Whether you’re considering a career in ServiceNow or simply curious about the future of upskilling and talent development, this episode is packed with actionable advice and thought-provoking discussions that you won’t want to miss. Trust us; you’ll be glad you joined us on this exciting adventure!

“Just do things that are good for you, where you get energy from. And it doesn’t matter what it is. Sometimes it could be a good sleep or a breath or a walk outside of the office or the home.” — Christian Ter

In this episode, you will:

• Discover how Christian Ter’s ServiceNow journey is defined by empowerment, change, and purpose
• Gain insights into thriving in a fast-paced environment like ServiceNow
• Learn the importance of mindset in succeeding within the ServiceNow ecosystem
• Uncover ServiceNow’s unique approach to talent acquisition: hiring for attitude
• Get practical tips for navigating a career change from a ServiceNow insider
• Explore the transformative potential of ServiceNow’s RiseUp program for upskilling talent
• Go behind the scenes of early-career talent outreach at a leading tech company
• Understand ServiceNow’s bold vision to upskill 1 million people and its industry implications
• Find out if ServiceNow’s RiseUp program is the launchpad for your tech career transformation

Resource Mentioned:

• feelingTERrific Podcast with Christian Ter

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Connect with Farrah Wells

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In this episode, we sit down with Kevin Frost, a co-founder of Fusion3 Consulting and a genuine ServiceNow enthusiast. Kevin shares his fascinating journey from professional sailing to becoming a leader in ServiceNow. With Fusion3 Consulting achieving an impressive 30% annual growth rate and maintaining a 95% employee retention rate, Kevin reveals the secrets behind his company’s success.

Throughout the conversation, Kevin discusses the importance of mentorship, authenticity, and work-life balance in the demanding tech industry. He offers practical advice on finding your passion within the ServiceNow platform and accelerating your career growth, drawing from his own experiences and the success stories of his team members.

Kevin also sheds light on the future of ServiceNow and shares his thoughts on how professionals can stay relevant in an ever-evolving industry. Whether you’re an experienced ServiceNow professional or just starting your journey, this episode is full of valuable insights and real-world examples that will help you navigate the challenges and opportunities of the ServiceNow ecosystem.

Join us as we explore Kevin Frost’s remarkable story and uncover the strategies that have propelled him and his team to the forefront of the ServiceNow industry.

“Before you go out and source another platform, come ask me if ServiceNow can do it. Odds are they either have an application that can do it or it can do it.” — Kevin Frost

In this episode, you will:

• Uncover the 3 critical factors that contribute to the success rate of ServiceNow implementations led by Fusion3 Consulting
• Learn how Kevin Frost’s mentorship approach has helped 80% of his team members achieve promotions within 2 years
• Explore the 4 essential daily habits that have enabled Kevin Frost to maintain a 95% client satisfaction rate while avoiding burnout
• Gain insights into the ServiceNow platform’s 20% year-over-year growth and its impact on the future of IT service management

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• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells

• LinkedIn
• Website