Archives: Captivate Podcasts

Get ready to be inspired by the incredible entrepreneurial journey of Dariusz Szybowski, a ServiceNow Certified Master Architect with over 30 years of experience in the IT industry. In this captivating episode, Dariusz takes us behind the scenes, sharing the story of how he and his co-founders stumbled upon ServiceNow in its early days and took a leap of faith to establish Aspediens, a pioneering ServiceNow consulting firm.

From secure day jobs to the thrills and risks of entrepreneurship, Dariusz provides a candid look at the mindset shift required to transition into the startup world. His tale is a testament to the power of seizing opportunities, even when the path ahead seems uncertain. Dariusz offers invaluable insights into building a successful consulting business, navigating the ServiceNow ecosystem, and identifying untapped market gaps ripe for exploration.

But that’s not all – Dariusz also pulls back the curtain on the prestigious Certified Master Architect (CMA) program, providing an insider’s perspective on the rigorous certification process and the invaluable skills it imparts. From mastering presentation techniques to captivating audiences like James Bond, Dariusz shares practical tips that every aspiring consultant and speaker can benefit from.

So whether you’re an entrepreneur at heart, a ServiceNow professional seeking to elevate your career, or simply someone who appreciates a success story, this episode is a must-listen. Dariusz’s journey is a testament to the power of perseverance, adaptability, and continuous learning – qualities that have propelled him to the heights of his field. 

“ServiceNow is trying to place the whole solution as a backbone of IT of the big corporation.” — Dariusz Szybowski



In this episode, you will:

• Discover how a single tech find sparked a multi-million dollar consulting venture
• Unlock 7 game-changing strategies for thriving as an independent tech consultant
• Learn the step-by-step plan to evolve from a techie to a highly-paid ServiceNow specialist
• Uncover the tips for overcoming fears and turning your startup dream into a flourishing reality
• Gain unique insights to ace the elite Certified Master Architect program on your first attempt

Find Out More

• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells

• LinkedIn
• Website

In this episode, Farrah engages in a conversation with Felix Acosta, an industry expert with a wealth of experience in the intricate realm of ServiceNow. From exploring his latest book to delving into the nuances of ServiceNow certifications, Felix shares indispensable insights that promise to guide both novices and seasoned professionals through the ever-evolving landscape of ServiceNow.

Unpacking Felix’s Book: Managing the ServiceNow Platform: A comprehensive guide to ServiceNow administration

Ever felt overwhelmed by the vastness of ServiceNow’s capabilities? Felix introduces his latest creation – a book that serves as a roadmap even for beginners. Join the conversation as he unravels the motivation behind this comprehensive guide and discusses the importance of laying a solid foundation before delving into the myriad offerings of ServiceNow.

Farrah digs into the origins of the book, uncovering Felix’s passion for coaching new administrators and developers. Discover how his first-hand experiences in ServiceNow implementation work laid the groundwork for a resource that simplifies complex ideas, making them accessible to everyone.

Navigating ServiceNow Certifications and Building a Robust Career

Felix shares golden advice on certifications, starting with the Certified System Administrator (CSA) certification. Tune in to learn the significance of mainline certifications and gain insights into the roadmap that can elevate your expertise in the ServiceNow ecosystem. 

Balancing Act: Career and Continuous Learning

As the conversation takes a reflective turn, Felix shares the secret to maintaining an inquisitive mindset – finding the right balance. Uncover the two mindsets professionals adopt, and discover why aligning your career with personal interests is the key to sustained success in ServiceNow.

Certified Master Architect (CMA) Program Unveiled

Curious about the Certified Master Architect (CMA) program? Felix, a CMA himself, unveils the mysteries surrounding this exclusive program. Dive into the intricacies of the program, its competitive nature, and the unique skills it imparts to participants deeply immersed in the ServiceNow ecosystem.

“Learning is winning. If an organization, a company is offering you to kind of do some certifications or any form of training or even mentorship, someone’s giving you some advice, take it because it goes with you.” — Felix Acosta

Find Out More

• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells

• LinkedIn
• Website

Join us this week as we delve into remote leadership with our guest, Glen McCarty. In this episode, Farrah and Glen break down the nuances of virtual work, exploring how genuine connections form in a digital world. Experience a straightforward exploration of digital watercooler conversations that shed light on the often mysterious reality of remote professional relationships.

Crossing Borders: Navigating Diverse Work Cultures

Glen McCarty, a maestro in managing teams across borders, shares his playbook for success. Learn the secrets behind steering through the complexities of diverse work cultures and sustaining peak team performance. Uncover the delicate dance of motivating talents from different backgrounds, as Glen reveals his leadership strategies that keep teams not just surviving but thriving.

Decoding Management Styles: A Personalized Approach

This episode takes a deep dive into the world of individualized management styles. Glen unravels the mysteries of motivating a diverse team, offering a sneak peek into his leadership approach. This segment provides valuable insights into the art of maintaining a motivated and high-performing team, even in the face of varied professional backgrounds.

Detective Work in Productivity: Unmasking Performance Slumps

Let’s decode the detective work behind addressing productivity dips. Glen shares sage advice on deciphering the clues behind performance slumps, providing revelations that can breathe life back into stagnant career trajectories. Be prepared for an insightful discussion that may reshape your perspective on tackling professional challenges.

Self-Care Secrets from a Remote Leader

Glen shares his personal recipe for self-care, providing insights into dodging the burnout bullet while maintaining a competitive edge in the world of ServiceNow professionals. This segment offers a buffet of career wisdom, seasoned with Glen’s reflections on his own journey, with a dash of humor and some invaluable advice for the younger selves among us.

“Taking opportunities to grab mentorship even when it’s not intended I think is really, really important. And anytime we can learn from another individual that we work with, we’re going to make ourselves stronger.” — Glen McCarty

Find Out More

• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells

• LinkedIn
• Website

Rob Jenkins is a seasoned professional with extensive experience in the ever-evolving landscape of work dynamics. With a wealth of leadership experience, Rob offers insights into the challenges and transformations arising from the shift to hybrid and remote work models. His reflections touch on social dynamics, efficiency concerns, and the pivotal role of leadership in navigating the evolving workplace landscape. Join the discussion as Rob shares his nuanced perspective on the delicate balance between work and life in today’s dynamic work environment.

Navigating Social Dynamics

Rob reflects on the challenges posed by the intertwining of work and social life in a traditional office setting. He highlights the potential changes in socialization patterns with the adoption of hybrid models and the significance of periodic in-person interactions for team bonding.

Reassessing Remote Work Efficiency

The discussion unfolds into an exploration of the unexpected consequences of remote work. Rob questions assumptions that the absence of commutes inherently leads to increased productivity. He cautions against overloading workweeks and draws parallels to the tendency to fill available time.

Balancing Act in Remote Environments

Rob acknowledges the difficulty of maintaining a clear distinction between work and home life in remote setups. He emphasizes the need for novel approaches to ensure a healthy work-life balance when the physical commute, traditionally marking the end of the workday, is absent.

Career Dynamics in Remote Settings

Farrah raises concerns about potential career impacts for those opting for full-time remote work. Rob acknowledges the shifts in career acceleration dynamics and technological advancements but stresses the importance of making mindful choices to balance career growth with the nurturing of relationships and experiences.

Leadership in Remote Realms

Rob underscores the need for leaders to invest heavily in communication, set clear expectations, and utilize diverse channels to maintain relationships. He places particular importance on informal interactions for understanding team members’ well-being.

Stress Management and Holistic Well-being

The dialogue concludes with insights into stress management and burnout prevention. Rob advocates for real-world activities, like going to the gym, as effective strategies for maintaining mental well-being. He emphasizes the importance of finding activities outside of work for a comprehensive approach to work-life balance.

“I always think sometimes going to the office is a bit like going to the gym. You don’t necessarily always want to do it, but you rarely regret it.” – Rob Jenkins



Find Out More

• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells

• LinkedIn
• Website

Let’s embark on a thrilling voyage through the ever-evolving realm of IT, with a twist of adventure and a sprinkle of wisdom. Simon Wright, your captain through this journey, isn’t your typical IT enthusiast – he’s a trailblazer who’s weathered the digital storms, and he’s got some tales to tell. Tune in as we explore how ServiceNow, the digital powerhouse, transformed his path in the IT galaxy.

Setting Sail on the Digital Sea

Cast your mind back to the late ’90s. It was a time when the internet was still in its awkward teenage years, IT was a frontier ripe for exploration. This is where Simon’s story commences – a wide-eyed IT rookie venturing into the wilderness of possibilities and perplexing enigmas. Let’s walk in his shoes through the basic baby steps that eventually led to his magnificent IT journey.

The ServiceNow Revelation

ServiceNow is no ordinary tool; it’s a spark that ignites organizational metamorphosis. It’s the secret sauce that makes your grandma’s cookies world-famous – it’s that good! As we venture deeper, you’ll realize it’s not just about fixing IT issues; it’s about rewriting a business’s DNA. Simon’s narrative unveils this transformation, making you see ServiceNow as not just another tech tool, but as a digital chameleon.

Leadership Wisdom in the Wild West of Tech

In the tech frontier, it’s not all about cables and coding; leadership plays a pivotal role. Simon’s story isn’t just about IT; it’s about leadership lessons woven into every fiber of his journey. Simon’s adventures are peppered with instances that shine a light on leadership in the IT landscape. He’s not just solving tech issues; he’s steering teams, bridging the tech-business gap, and managing the intricate dynamics of IT projects. It’s leadership in action.

The Tech Transformation Rollercoaster

Technology has undergone tectonic shifts, thanks to cloud computing, automation, AI, and more. ServiceNow isn’t just a spectator; it’s an active driver of change. Simon’s stories unravel these changes in vivid colors, making you see how technology not only adapts but propels change within organizations.

Triumphs and Trials in the IT Arena

Simon has been through it all – guiding organizations through tech tempests, navigating labyrinthine IT projects, and facing the ever-evolving cybersecurity world. These aren’t stories of defeat; they’re tales of unwavering determination. They’re those narratives where you root for the underdog. His adventures offer profound insights into how to beat the odds in the world of IT.

Peering into the Future Tech Crystal Ball

What’s the future of IT, and where does ServiceNow fit into this grand tapestry? It’s a question that prods you to reflect on the IT trajectory and the power of technology in shaping the future. The IT landscape is like an ever-moving canvas, waiting for the next stroke. Simon’s unique viewpoint, painted by years of experience, offers you a peek into the IT future.

Simon Wright’s journey isn’t just a story; it’s a quest. It’s a tale of adaptability, of visionary leadership, and of the profound impact of technology. His story is a call to action, nudging everyone who wants to make their mark in the IT universe. It’s a reminder that the digital realm is not just wires and data; it’s a world of transformation, leadership, and endless prospects.

“There’s always somebody with a bit more knowledge that can help you get to where you need to get to.” – Simon Wright

Find Out More

• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells

• LinkedIn
• Website

Scott Hemmings, an esteemed leader in the IT industry, shares invaluable insights for individuals traversing the dynamic realm of IT and ServiceNow.

Teamwork Triumphs

Scott’s emphasis on the paramount role of teamwork as a cornerstone of his leadership journey sets the stage for an exploration of career dynamics in the information technology landscape. Through a lens of collective achievement, Scott shares how fostering a team-centric mindset propelled his success, revealing an ethos crucial for thriving in the IT realm.

Foundations at the Service Desk

Scott advocates for embracing entry-level roles, particularly in the service desk domain, underscoring its significance in building foundational knowledge for a prosperous IT career. Drawing from his personal experience, he highlights the formative role of service desk positions in honing problem-solving skills, instilling a customer-focused mindset, and nurturing a robust understanding of IT fundamentals. 

Certification Strategies

Navigating the labyrinth of IT certifications can be daunting, and Scott offers a compass to guide professionals through this intricate terrain. He stresses the relevance of certifications and provides practical advice on selecting paths aligned with career aspirations. Commending ServiceNow’s Now Learning Platform for its dynamic and evolving content, Scott unveils the strategic importance of continuous learning and adaptation. 

Networking Dynamics

In the expansive universe of IT, networking isn’t just about cables and servers; it’s about forging connections with professionals and staying attuned to industry trends. Scott underscores the transformative power of networking and recommends platforms like LinkedIn for enhancing professional visibility. By dissecting the dynamics of effective networking, he unveils the strategic importance of building and nurturing professional relationships. 

Overcoming Challenges

Embarking on an IT odyssey isn’t devoid of challenges, and Scott candidly addresses the hurdles faced by newcomers. He advocates for building a robust network within the ServiceNow community, emphasizing the virtues of humility and continuous learning. By delving into his own experiences, Scott offers a relatable narrative that resonates with professionals navigating obstacles in their IT journey. 

ServiceNow Community Dynamics

The ServiceNow community stands as a vast landscape of shared experiences and collective knowledge. Scott provides a deep dive into its dynamics, addressing its size, potential barriers, and the transformative power of active participation. Dispelling apprehensions about sharing experiences or asking questions, he paints a vivid picture of the collaborative spirit within the ServiceNow community. 

“If my team makes a mistake and trusts that they’re not going to get beaten up about it, we’ll move so much quicker.” – Scott Hemmings

Find Out More

• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells

• LinkedIn
• Website

In this engaging episode, we sit down with IT veteran Robert Wilson, a seasoned professional in the world of ServiceNow and IT. Robert shares his invaluable insights and experiences, making it a must-listen for both IT enthusiasts and seasoned experts alike.

Robert’s Path to IT Success

Robert takes us on a journey through his own career and shares his perspective on IT career development. He underscores the significance of passion and self-awareness in choosing the right IT path. Whether your inclination leans toward technical roles or project management, Robert emphasizes the importance of staying true to your passion. This fundamental principle serves as a guiding light in the ever-evolving landscape of IT.

The Crucial Role of Technical Proficiency

Technical excellence is at the core of IT, and Robert discusses its importance. He emphasizes the need for a strong foundation in programming and logical thinking for those seeking success in technical roles. He encourages continuous learning and training to stay ahead of industry developments, underscoring the dynamic nature of the IT field.

Resilience and Bouncing Back

Robert shares his personal experiences and insights into navigating setbacks in an IT career. He discusses the critical role of resilience and the determination to rebound, even when the path to success seems uncertain. His stories and advice offer valuable encouragement for IT professionals facing challenges and obstacles in their own careers.

Balancing Work and Life in IT

The conversation extends to the topic of work-life balance, an area of growing importance in the IT world. Robert highlights his own approach, centered around a disciplined routine and prioritizing exercise. His commitment to maintaining a morning exercise regimen speaks to the importance of balancing professional demands with personal well-being.

The Humble Approach to Success 

Despite his substantial achievements in IT, Robert remains remarkably humble and grounded. He attributes this to his multicultural background and diverse cultural influences. Robert shares eye-opening anecdotes about the varied perceptions of success across the globe. His advice on maintaining humility and a down-to-earth attitude, even in the face of success, is a gem for those striving to excel in their IT careers.

This episode provides an enriching and motivational experience for those in the IT industry, particularly those interested in ServiceNow. Through candid conversations and personal anecdotes, Robert Wilson and Farrah offer real-world guidance and inspiration. Whether you’re on the verge of launching your career, seeking advancement, or simply in need of motivation to stay the course, this episode is a valuable resource. Robert’s blend of experience and wisdom in the IT field makes this discussion not just informative but genuinely captivating.

“If you’re doing things that make you happy, you’re typically going to be successful.” – Robert Wilson

Find Out More

• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells

• LinkedIn
• Website

In this episode of the Beyond the Title podcast, Leah Smith provides valuable insights into her career journey and highlights the pivotal role of values. 

The Significance of Curiosity

Leah’s perspective revolves around the power of curiosity. She believes that maintaining a curious mindset is essential for both personal and professional growth. She emphasizes that curiosity is a fundamental trait that fuels learning and development. It’s a quality that keeps individuals exploring, learning, and growing in their lives and careers. 

Overcoming Imposter Syndrome and Psychological Safety

Leah candidly shares her experiences with imposter syndrome, a challenge many leaders face. She recounts a defining moment early in her career. Realising that others genuinely want her to succeed. This insight transformed her ability to assertively present her ideas and challenge the status quo while maintaining a high level of respect. 

Mentors and Role Models

The conversation shifts to the role of mentors and role models in career development. Leah’s experiences highlight the value of being open to learning from a wide range of sources, extending beyond the workplace. In the digital age, with a wealth of resources like social media and podcasts, access to mentorship and guidance has never been more accessible. It’s about seeking inspiration and knowledge from thought leaders and experts in various fields.

Choosing the Right Career Path

For young professionals embarking on their career journey, Leah offers crucial advice: align your chosen career with your core values. Whether it’s a thirst for continuous learning or financial aspirations, understanding your values is the key to making informed career decisions. 

The Value of ServiceNow Certifications

The conversation delves into the importance of ServiceNow certifications in an ever-evolving platform. Leah recommends starting with the Certified System Administrator (CSA) certification for beginners. These certifications are akin to badges of honor in the industry. The more certifications you accumulate, the more appealing you become to potential employers. With ServiceNow introducing new partner programs, certifications have never been more crucial, as they significantly enhance your employability.

Staying Up-to-Date and the Role of Thought Leaders

Embracing the ever-shifting landscape of ServiceNow is key, and Leah offers invaluable advice for the rising generation. She unveils a gateway to enlightenment, urging newcomers to explore the wealth of knowledge on ServiceNow’s YouTube channel. Here, a trove of insights and information awaits, reshaping your understanding of this revolutionary platform.

Balancing Ambition and Humility

The conversation ends with a discussion on the delicate balance between ambition and humility. Leah believes that maintaining a routine, engaging in regular exercise, and upholding discipline are vital aspects of her life. She shares her personal journey of growth, attributing it to unwavering belief and consistent effort. Her story serves as a testament to the importance of maintaining a strong foundation and constantly striving for success.

“No job is too small.” – Leah Smith

Find Out More

• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells

• LinkedIn
• Website

In this episode, we welcome Chuck Tomasi who is a well-known figure in the ServiceNow community, recognised for his expertise and contributions to the field. He is particularly noted for his role in education and community engagement around ServiceNow. Chuck Tomasi is associated with creating informative content, including podcasts, videos, and blog posts, which help users and developers better understand and utilise ServiceNow’s capabilities. His work is characterized by a deep understanding of ServiceNow’s technical aspects and a passion for sharing knowledge, which makes him a respected and influential member of the ServiceNow community.

Navigating the Tech Seas: Chuck’s Compass of Knowledge

Chuck’s passion for knowledge-sharing and community engagement is second to none.. Chuck unveils his content creation journey, detailing the evolution from notes and documentation to impactful blog posts, videos, and podcasts. He underscores the power of social media for self-promotion without veering into self-aggrandizement.

Chuck delves into the theme of resilience, sharing valuable lessons from his own career. Routine, self-assessment, and a positive mindset are key components, and Chuck shares personal anecdotes illustrating the importance of adaptability in the ever-changing tech landscape.

Mentorship Sails: Guiding Lights in Chuck’s Career Odyssey

Mentorship takes center stage as Chuck acknowledges the transformative impact of mentors in his journey. He encourages aspiring professionals to seek mentorship and narrates personal stories of influential mentorship relationships. Chuck also unveils ServiceNow’s mentorship program, providing insights into its benefits and plans for expansion.

Transitioning seamlessly, Chuck shares insights into essential skills for those entering the ServiceNow ecosystem. Communication skills and a nuanced understanding of the audience are paramount. He advocates for industry certifications, suggesting a good starting point with the Certified System Administrator (CSA).

Navigating ServiceNow’s Ever-changing Seas: Chuck’s Practical Wisdom

Staying current in the rapidly evolving ServiceNow landscape becomes a central theme. Chuck offers practical advice, highlighting resources such as Now Learning, the SNDev Slack channel, and community meetups. He introduces TechNow as a platform for learning about ServiceNow’s latest features and updates, creating a roadmap for professionals to stay ahead.

The conversation culminates in reflections on Chuck’s grounded and humble demeanor. He attributes this to self-belief, learning from mistakes, and cherishing family and friendships. Chuck imparts advice to his younger self, encouraging risk-taking, prioritizing family connections, and facing challenges with confidence.

Learn, share, and change lives – Chuck Tomasi

Find Out More

• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells

• LinkedIn
• Website

In this extensive and insightful conversation with James Hammond, a seasoned professional in the ServiceNow ecosystem, we dive into various aspects of his career journey, shedding light on resilience, success strategies, ServiceNow certifications, staying up-to-date with industry advancements, and the significance of community engagement. Through this discussion, James provides valuable insights, advice, and personal anecdotes that can guide aspiring and established professionals on their paths to success in the fast-evolving world of ServiceNow.

Building Resilience: The Power of Routine and Stoicism

The conversation with James revolves around building resilience, a quality essential for navigating the ups and downs of a challenging industry like ServiceNow. James emphasizes the importance of daily routines and how they can play a crucial role in ensuring consistency in performance. For him, the core of resilience is grounded in the ability to control what is within one’s grasp.

The Significance of ServiceNow Certifications

James places a strong emphasis on ServiceNow certifications and their value in the industry. While there are business requirements that necessitate certified professionals on projects, he views certifications as more than just checkboxes. They validate experience and knowledge while serving as badges of honor. James recommends several key certifications, depending on one’s role within the ServiceNow ecosystem. 

Staying Current in a Rapidly Evolving Platform

ServiceNow is a platform that undergoes rapid changes and updates. In order to remain relevant and in demand, professionals need to stay updated with the latest advancements. James offers valuable advice on how to accomplish this. 

Community Engagement: The Power of Connection

Building connections and being part of a community is an essential aspect of professional development. James introduces professionals to several valuable online platforms for networking and knowledge sharing. The ServiceNow Community serves as a comprehensive resource, with forums and discussions providing solutions to a wide range of challenges and queries. 

Maintaining Humility and Resilience

Throughout the discussions, one notable characteristic that stands out is James’ humility and grounded nature. He attributes his success to a series of events, recognizing that nothing happens off the back of one single occurrence. Consistent effort and unwavering dedication play a pivotal role in attracting opportunities. James makes it clear that perseverance gets noticed. His message to his 21-year-old self would be one of encouragement and reassurance. 

The conversation with James Hammond provides an array of valuable insights and advice for professionals navigating their careers within the ServiceNow ecosystem. From building resilience through daily routines and Stoicism to conquering imposter syndrome with a personal mantra, he offers practical strategies for success.

“Wherever you are working right now, building those social connections internally will help you move forward.” – James Hammond

Find Out More

• To get more insights and updates, follow us on Linking Humans

Connect with Farrah Wells

• LinkedIn
• Website