Resilience and Development Strategies for ServiceNow Project Managers

In this episode, we sit down with Paul Hinxman, a seasoned ServiceNow project manager with a fascinating story. From humble beginnings organizing office moves, Paul has navigated the complex world of IT to become a sought-after expert in ServiceNow implementations. With 20 years of experience under his belt, he shares his hard-won wisdom on tackling the challenges that come with managing large-scale projects.

But this is no ordinary career retrospective. Paul opens up about the personal toll of high-pressure projects and the strategies he’s developed to build resilience and avoid burnout. He also shares his insights on the key skills and certifications needed to succeed in the fast-paced world of ServiceNow, and the importance of continuous learning and humility in staying ahead of the curve.

For ServiceNow professionals at all levels, this conversation offers a wealth of practical advice and relatable stories from real-world experience. So whether you’re looking to break into ServiceNow project management, navigate complex stakeholder relationships, or simply stay sane in a demanding role, this episode is worth a listen. Tune in now!

“If everyone’s not on board, you’re not going to get the momentum you need to keep the project going.” — Paul Hinxman

In this episode, you will:

Discover how Paul Hinxman transitioned from organizing office moves to leading complex ServiceNow implementations
Learn effective strategies for managing difficult stakeholders and driving project success
Gain insights into building resilience and avoiding burnout in high-pressure project environments
Explore the key certifications and experience needed to excel as a ServiceNow project manager
Understand the importance of continuous learning and staying humble in a rapidly evolving field

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