A Dynatrace L2 (Level 2) person typically works as a second-line support or specialist engineer for the Dynatrace platform — an advanced application performance monitoring (APM) and observability tool.

Here’s a breakdown of what this usually involves:

🔍 Core Responsibilities:

1. Advanced Troubleshooting:
   • Handling more complex issues that 1st-line support can’t resolve.
   • Analyzing application performance, infrastructure metrics, logs, and user experience data.
2. Monitoring & Alerting Configuration:
   • Customizing Dynatrace dashboards, alerts, and anomaly detection.
   • Working with Dynatrace OneAgent, Smartscape, Davis AI, and PurePath.
3. Root Cause Analysis (RCA):
   • Investigating performance degradations, bottlenecks, and outages.
   • Providing detailed RCA reports to DevOps, SREs, or application teams.
4. Client/Stakeholder Support:
   • Supporting internal teams or external clients in using Dynatrace effectively.
   • Possibly training users or helping integrate Dynatrace with CI/CD pipelines, ServiceNow, or cloud environments (AWS, Azure, GCP).
5. Escalation Point:
   • Acts as an escalation point before issues are passed to L3 (Engineering or Vendor).

🛠 Typical Skills:

• Strong understanding of application architecture (Java, .NET, etc.)
• Experience with cloud platforms, containerization (Kubernetes, Docker)
• Scripting or automation knowledge (e.g., PowerShell, Python, or Groovy)
• Familiarity with ITSM tools like ServiceNow
• Good communication skills for cross-team collaboration