Linking Humans is hiring on behalf of our ServiceNow Elite Partner for a Senior QA/Test Lead.
This role plays a pivotal part in ensuring the quality and reliability of ServiceNow implementations and custom applications. The successful candidate will lead the planning, execution, and oversight of all testing efforts—spanning functional, non-functional, automation, and integration testing. This is a key opportunity to work closely with architects, developers, and business stakeholders to ensure high-quality outcomes across complex ServiceNow projects.
Key Responsibilities

• Define and lead end-to-end testing strategies across ServiceNow implementations (ITSM, ITOM, HRSD, and more).
• Design and execute manual and automated tests, using tools like ATF, Selenium, or equivalent.
• Collaborate with cross-functional teams to validate requirements, user stories, and test outcomes.
• Coordinate UAT processes and support project sign-offs.
• Drive automation practices within DevOps pipelines.
• Conduct integration testing for external systems and APIs.
• Perform root cause analysis and defect management, delivering detailed QA reports and KPIs.
• Promote and uphold QA best practices aligned with Agile, ITIL, and DevOps methodologies.

Requirements

• 5+ years in software QA/testing, including 2+ years with ServiceNow.
• Proficient in ServiceNow ATF and other test automation tools.
• Hands-on experience with test management platforms (e.g., JIRA, ServiceNow Test Management).
• Strong understanding of ServiceNow modules and platform capabilities.
• Knowledge of integration testing, API validation, performance and security testing.
• Agile/Scrum and DevOps familiarity is essential.
• ServiceNow certifications (CSA, ATF, CIS) are advantageous.

Interested? Apply Now!