Are you an experienced ServiceNow Application Manager, Product Owner, or Consultant passionate about innovation and delivering exceptional solutions? Our client is seeking a talented Functioneel Beheerder ServiceNow to join their dynamic team in the Netherlands. In this key role, you’ll manage the deployment, maintenance, and enhancement of the ServiceNow platform, ensuring it meets operational needs, boosts efficiency, and improves service delivery. With five offices across the region, the organisation offers a broad network and extensive resources to support your success.

Location: Netherlands

• Serve as the main technical reference for ServiceNow within the organisation.
• Manage and oversee the implementation and continuous improvement of the ServiceNow platform, focusing on ITSM, CSM, and potentially HAM/SAM modules.
• Utilise the Integration Hub extensively to ensure seamless integration with other systems.
• Act as a senior/lead consultant, providing technical expertise and guidance to clients and internal teams.
• Mentor and assist junior team members, fostering a collaborative and innovative environment.
• Engage with clients, demonstrating excellent communication and interpersonal skills to understand their needs and deliver tailored solutions.
• Ensure the ServiceNow platform aligns with organisational goals and enhances service delivery processes.

Qualifications:

• At least 5 years of relevant experience as an application manager or implementation consultant for ServiceNow.
• Extensive experience with the Integration Hub and the Customer Service Management (CSM) module.
• Proven technical expertise in ServiceNow, with strong communication skills for client-facing interactions.
• Ability to lead projects and serve as a senior technical consultant.
• Demonstrated ability to mentor and support junior team members.

Certifications:

• Customer Service Management Fundamentals (CSM)
• IT Service Management Fundamentals (ITSM)
• ServiceNow Platform Implementation (CIS)

Language Requirements:

• Fluency in English is required.
• Dutch is a bonus, but not a requirement.
• A willingness to learn Dutch is considered a benefit.

Ready to take your ServiceNow expertise to the next level? Apply today!