Linking Humans is pleased to present an exciting career opportunity for a talented ServiceNow Engagement Manager. Our client, a reputable and innovative company in the Southampton area, is actively seeking a dedicated professional to join their dynamic team. If you possess a strong background in ServiceNow implementation and a passion for client satisfaction, this role is perfect for you.  There is no requirement to travel to the offices, and the role is fully remote. 

Responsibilities:

• Lead and oversee ServiceNow implementation projects from initiation to completion.
• Act as the primary point of contact for clients, building strong relationships and effectively managing client expectations.
• Collaborate with clients to identify their business needs and translate them into detailed project requirements.
• Work closely with technical teams to design innovative and efficient ServiceNow solutions that meet client requirements.
• Allocate and manage project resources effectively, ensuring optimal utilization and timely completion of project milestones.
• Identify potential project risks and develop mitigation strategies to ensure successful project outcomes.
• Ensure high-quality project deliverables through rigorous testing and adherence to best practices.
• Lead change management activities, including communication, training, and stakeholder engagement.

Requirements:

• Proven experience in managing and leading ServiceNow implementation projects.
• Strong understanding of ServiceNow platform capabilities and best practices.
• Excellent client-facing and communication skills, with the ability to build rapport and manage client relationships effectively.
• Ability to gather and analyze business requirements and translate them into technical solutions.
• Demonstrated experience in resource management, risk management, and quality assurance.
• Strong problem-solving and decision-making abilities.
• Project management certification (PMP, PRINCE2) is highly desirable.
• ServiceNow certifications, such as Certified Implementation Specialist (CIS) or Certified System Administrator (CSA), are a plus.

If you are ready to take on a challenging role that offers tremendous growth potential and the opportunity to work with cutting-edge technology, we invite you to apply for the ServiceNow Engagement Manager position. Join a supportive team environment where your skills and expertise will be valued and rewarded.