An award-winning company is in the process of re-implementing the ServiceNow application across their internal IT, HR and Operational Teams. The role is fully remote, and you will be working from home for the duration of the contract role.

My client has completed Phase I of the project which delivered an automated Joiner (On-boarding) process to improve efficiency and speed to deliver new assets to starters across the business.

For the next stage of the project the aim is complete the ‘Mover-Leaver’ process and to make further improvement of the ticketing system to implement additional functionality, and to ensure the system is fully supported through transfer of skillset to the internal IT team

Objectives

Phase IB Mover-Leaver functionality: Complete configuration, support UAT and deployment

Review existing ‘Joiners’ process in new ServiceNow instance, and advise of any improvements

Phase II: Demonstration of an “out-of-the box” ServiceNow Solution to the internal teams to confirm fit for purpose based on below requirements:

Incident Management

⭐Problem Management

⭐Change Management

⭐Asset Management

⭐CMDB

⭐Request Management for Estates

⭐Safeguarding

Tailor an “out-of-the box” Configuration to suit the business needs through running workshops with relevant teams within the business.

Handover configuration to existing application Support team and system owners

Train IT Application support Team on any configurations, workflows etc.

Support with migrating existing ServiceNow Instance to new Instance

Decommissioning of existing ServiceNow Instance

To apply for this role you must not only know Service Now, but have worked in a environment where you have implemented it and therefore know the operational requirements.

The contract is expected to last 3 months, however there is chance for extensions. The role falls outside of IR35 and excellent market rates are payable.

Apply today to hear more details.