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ServiceNow Knowledge 2026: The Complete Guide
In this guide
What is ServiceNow Knowledge?
ServiceNow Knowledge, commonly referred to as K26 this year, is ServiceNow’s annual flagship conference and the single most important event in the ServiceNow calendar. It brings together customers, partners, developers, administrators, architects and executives from across the globe to explore where the platform is heading and what the next chapter of enterprise technology looks like.
The event spans product roadmap announcements, live platform demos, hands-on certification training, developer workshops and headline keynotes from some of the most recognised names in business and technology. Whether you work as a ServiceNow professional, lead a platform team, or are responsible for hiring the people who make it all run, Knowledge is the clearest window into what the next 12 months will look like.
Knowledge 2026 takes place 5 to 7 May at The Venetian Resort and Wynn Las Vegas, with pre-conference activities beginning on 4 May. The central theme this year is You and AI Get to Work, a deliberate shift from AI as a feature to AI as a core operating model.
Knowledge 2026 at a glance
| 4 Days including pre-conference (4 to 7 May) |
700+ Sessions, labs and AI demos |
15k+ Attendees from 50+ countries |
$2,195 Full conference pass (USD) |
Full agenda: 4 to 7 May 2026
Below is the confirmed schedule across all four days, including the pre-conference activities on Monday, 4 May. The main conference opens to all registered attendees from Tuesday, 5 May.
Monday 4 May — Pre-Conference
| 7:00 am – 8:00 pm | Pre-conference Badge pick-up Collect your badge and conference materials on Sunday to avoid queues on opening morning and get straight into Monday’s keynote without delay. |
| 8:00 am – 5:00 pm | Training ServiceNow University — pre-conference training day A full day of structured, role-based learning is available as a pass add-on. Attendees build their own schedule across AI-focused topics and platform capabilities. Certification exams are available on this day at a discounted rate. |
| 10:00 am – 6:30 pm | Invite only Product Advisory Council An exclusive session for invited customers and partners to provide direct input into the ServiceNow product roadmap. |
| 1:00 pm – 5:00 pm | Partners Partner Day A dedicated half-day for ServiceNow partners to connect with the ServiceNow team, explore opportunities and align strategy ahead of the main conference days. |
Tuesday 5 May — Day One
| 7:00 am – 5:00 pm | All day Badge pick-up continues Badge collection remains open throughout Day One for any late arrivals. |
| 9:00 am – 6:00 pm | Expo Expo and Knowledge Store open The Expo floor opens with live demos, partner showcases and one-to-one expert access. The Knowledge Store is also open throughout the day. |
| 9:00 am – 5:00 pm | Sessions Sessions and Labs Breakout sessions and hands-on labs run across all tracks: ITSM, HRSD, CSM, SecOps, GRC, App Engine and CreatorCon. Hands-on labs fill quickly, so pre-register via the Agenda Builder before arrival. |
| 10:00 am – 11:00 am | Opening Keynote Welcome to Agentic Business The flagship opening keynote. ServiceNow CEO Bill McDermott sets the strategic direction for the year ahead, with major platform announcements centred on the Agentic Enterprise and what it truly means to put AI to work across the organisation. |
| 12:00 pm – 5:00 pm | Expo Expo Theatres open Partner-led sessions begin across the Expo theatre stages, covering real-world implementation stories, AI use cases and product deep dives from ServiceNow’s partner ecosystem. |
| 5:00 pm – 6:00 pm | Networking Welcome Reception An informal reception for all conference attendees. A relaxed way to connect with the global ServiceNow community after the first day’s sessions, and often one of the most valuable hours of the entire conference. |
Wednesday 6 May — Day Two
| 8:00 am – 5:00 pm | All day Badge pick-up continues Badge collection remains open for any late or day-pass attendees. |
| 9:00 am – 5:00 pm | Expo Expo and Knowledge Store open The Expo floor and Knowledge Store remain open throughout Day Two. If you have specific partner meetings or demo bookings, this is typically the best day to go deeper. |
| 9:00 am – 5:00 pm | Sessions Sessions and Labs The full session programme continues across all tracks and skill levels, from beginner to expert. CreatorCon runs in parallel for developers and technical builders, focusing on vibe coding and AI Agent creation. |
| 10:00 am – 11:00 am | Day Two Keynote The Blueprint for Agentic Business ServiceNow CPO Amit Zavery delivers the technical keynote with live platform demos covering AI Agents, the AI Control Tower and RaptorDB. This is where the year’s most significant technical announcements land. |
| 11:30 am – 5:00 pm | Expo Expo Theatres Partner and customer-led theatre sessions continue throughout the afternoon across topics including agentic AI in HRSD, security transformation, GBS modernisation and responsible AI governance. |
| 1:00 pm – 2:00 pm | Featured Session Curious Leadership: Empowering People in the Age of AI A leadership-focused session exploring how to empower teams as AI becomes central to enterprise operations, addressing what it means to lead with curiosity, confidence and accountability in an AI-driven world. |
| 5:00 pm – 7:00 pm | Evening Sponsors Evening An evening event hosted by Knowledge’s sponsoring partners, offering a valuable opportunity to connect with implementation partners, technology vendors and peers across the global ServiceNow ecosystem. |
Thursday 7 May — Day Three
| 8:00 am – 3:00 pm | All day Badge pick-up Final day for badge collection, closing at 3:00 pm ahead of the evening’s after party. |
| 9:00 am – 3:00 pm | Expo Expo and Knowledge Store open Final chance to visit the Expo floor, connect with partners and complete any remaining demos or conversations before the conference closes for 2026. |
| 9:00 am – 3:00 pm | Sessions Sessions and Labs The final morning of sessions is structured to consolidate learning and confirm what you are taking back to your organisation. Lock in your action plan and next steps. |
| 10:00 am – 11:00 am | Closing Keynote Knowledge Unscripted The closing keynote in ServiceNow’s signature unscripted format: candid, live and conversation-driven. Honest reflections on what was announced, what is coming next and what it means for the people in the room. |
| 11:30 am – 3:00 pm | Expo Expo Theatres — final sessions The Expo theatres run their final sessions of the conference, often where the most candid and practically focused conversations of the week take place. |
| 1:00 pm – 2:00 pm | Featured Session Build Anywhere. Run on ServiceNow. A session focused on the platform’s expanded development and deployment capabilities, exploring how organisations can build applications wherever work happens and run them on the Now Platform at scale. |
| 6:00 pm – 9:30 pm | After Party Knowledge After Party — The Sphere, Las Vegas The conference closes at The Sphere, one of the most extraordinary entertainment venues in the world. Idris Elba opens the night with an exclusive DJ set, followed by a headline performance from the Backstreet Boys. Included with all full conference passes. |
Speakers and keynotes
Knowledge 2026 has assembled an exceptional line-up spanning ServiceNow leadership, global business chiefs, AI thought leaders and creative voices. Here is who to know before the event.
|
BM
Bill McDermott |
AZ
Amit Zavery |
|
JH
Jensen Huang |
RS
Raj Subramaniam |
|
AR
Alan Rosa |
AM
Allie K. Miller |
|
TT
Trevear Thomas |
RC
Dr Rumman Chowdhury |
|
IE
Idris Elba |
MK
Mindy Kaling |
The big themes: agentic AI and beyond
Knowledge 2026 marks a genuine inflection point. If Knowledge 2025 introduced AI as a helpful assistant through Now Assist, this year moves firmly into agentic territory: AI that does not just support human decisions, but acts on them.
“The question at Knowledge 2026 is no longer whether to use AI. It is how to govern it, scale it and make sure it is doing the right work.”
From assistive to agentic AI
ServiceNow AI Agents are designed to think through problems, make decisions and execute multi-step tasks independently, handling complex workflows like employee offboarding, IT incident response or security remediation without waiting for human input at every stage. This is the central narrative at K26 and represents a fundamental shift in how the platform operates.
AI Control Tower
As organisations deploy more AI agents across their environment, governance becomes critical. The AI Control Tower gives IT leaders a centralised view of every agent in operation, with performance metrics, audit trails, cost controls and safety guardrails built in. It is ServiceNow’s answer to the question every CIO is asking: how do we run AI responsibly at scale?
RaptorDB
Underpinning all of this is RaptorDB, a high-performance database engine built specifically to handle the processing demands of enterprise-scale AI workloads. For ServiceNow architects and platform engineers, this will become increasingly important knowledge over the next 12 months.
Vibe coding at CreatorCon
For developers, the headline this year is vibe coding: describing the intent of an application in natural language while the platform generates the underlying architecture. It is a meaningful change to how ServiceNow applications are built and will directly affect how developer roles are defined in the next wave of platform implementations.
Not attending in person? ServiceNow publishes keynote recordings and selected session content on demand after the event, accessible to anyone globally. The opening and technical keynotes are typically made publicly available within days of the conference closing. Visit the official Knowledge 2026 page for on-demand access after 7 May.
What this means for hiring managers
Knowledge 2026 is not just a conference. The capabilities and roadmap announcements this week will filter directly into the skills your ServiceNow team will need over the next 12 to 18 months. Here is what the Linking Humans team is watching closely from a talent perspective.
AI skills are moving from specialist to essential
The shift to agentic AI means professionals who understand AI configuration, agent design and governance will command a significant premium. Roles that previously focused on traditional ITSM or HRSD delivery are increasingly expected to carry a working understanding of how AI integrates into those workflows. This is not a future requirement: it is happening now.
Platform architects are in the spotlight
With AI Control Tower and RaptorDB both central to the K26 narrative, ServiceNow architects who can design scalable, AI-ready platform structures will be among the most sought-after professionals in the ecosystem globally. If your current team lacks this depth, now is the moment to build your hiring roadmap.
Certification value continues to rise
Knowledge 2026 places a strong emphasis on certification, with discounted exams on pre-conference day and a full ServiceNow University training day available. Certified professionals with AI-specific credentials will remain at a premium even as the overall supply increases in the months that follow.
The talent market is energised right now
Knowledge generates genuine excitement across the ServiceNow community worldwide. Many professionals come away from the event ready for a new challenge. If your organisation is not actively engaging with ServiceNow talent in the weeks around this conference, your competitors very likely are.
What this means for ServiceNow professionals
Whether you are in Las Vegas for the event, following the keynotes live online, or planning to catch session recordings at a more convenient time in your timezone, Knowledge 2026 is worth taking seriously if you care about where your career is heading.
The platform is moving fast. The professionals most in demand over the next few years are those investing now in understanding agentic AI, governance frameworks and the new platform architecture capabilities being announced this week. Even watching the opening and technical keynotes will give you a far clearer picture of where to focus your development time.
If you are a developer, the vibe coding sessions at CreatorCon will directly shape how your role is defined in the next wave of implementations. If you are an architect or platform engineer, RaptorDB and AI Control Tower are not optional knowledge any more. And if you are in a consulting or delivery role, the shift from assistive to agentic AI will define every client conversation you have from this point forward.
The Linking Humans team will be tracking every major announcement across the conference week and sharing what the developments mean for ServiceNow roles, salaries and career trajectories across all markets globally.
“The most valuable thing any ServiceNow professional can take from Knowledge 2026 is a clear view of where to invest their development time over the next 12 months.”
Frequently asked questions about ServiceNow Knowledge 2026
These are the questions people search for most when researching Knowledge 2026. If yours is not covered here, the Linking Humans team is happy to help.
What is ServiceNow Knowledge?
ServiceNow Knowledge is the platform’s annual flagship conference and the most important event in the ServiceNow calendar. It brings together customers, partners, developers, administrators, architects and executives from around the world for product announcements, hands-on labs, certifications and keynotes. It has run annually for over a decade and typically attracts more than 15,000 attendees from over 50 countries.
When and where is ServiceNow Knowledge 2026?
Knowledge 2026 takes place from 5 to 7 May 2026 at The Venetian Resort and Wynn Las Vegas, Nevada, USA. Pre-conference activations, including badge pick-up, ServiceNow University training, and the Product Advisory Council, begin on Monday, 4 May.
Who is speaking at Knowledge 2026?
Confirmed speakers include Bill McDermott (ServiceNow CEO), Amit Zavery (ServiceNow CPO and COO), Jensen Huang (NVIDIA CEO), Raj Subramaniam (FedEx CEO), Dr Rumman Chowdhury, Alan Rosa (CVS Health CISO), Allie K. Miller, Trevear Thomas (Deloitte Global Chief Growth Officer), Idris Elba and Mindy Kaling.
How much does a Knowledge 2026 ticket cost?
A full conference pass is $2,195 USD. Group rates are available for five or more attendees. A pre-conference ServiceNow University training day is available as a paid add-on and includes a discounted certification exam.
Can I follow Knowledge 2026 without attending in person?
Yes, and many professionals around the world do exactly this. ServiceNow publishes keynote recordings and selected session content on demand via their website shortly after the event closes. The opening keynote and technical keynote are typically made publicly available within days. Registered attendees gain access to a wider range of session recordings through the ServiceNow Knowledge app, making it straightforward to follow along from any timezone.
What is CreatorCon at ServiceNow Knowledge?
CreatorCon is a developer-focused conference that runs within Knowledge, aimed at ServiceNow developers, architects and low-code builders. In 2026 it focuses on vibe coding, AI Agent creation and live platform build sessions. It is included with a standard Knowledge conference pass.
What is the Knowledge 2026 after party?
The Knowledge 2026 after party takes place at The Sphere in Las Vegas on the evening of 7 May, from 6:00 pm to 9:30 pm. Idris Elba opens with a DJ set, followed by a headline performance from the Backstreet Boys. The after party is included with all full conference passes.
What are ServiceNow AI Agents?
ServiceNow AI Agents are autonomous digital workers built into the Now Platform. Unlike traditional automation or chatbots, they can think through multi-step tasks, make decisions and execute work independently. They are governed through the AI Control Tower and represent a fundamental shift in how the platform operates.
What is the ServiceNow AI Control Tower?
The AI Control Tower is a centralised governance dashboard within the ServiceNow platform. It gives IT leaders and platform architects visibility over all AI agents running in their environment, with performance metrics, audit trails, cost controls and safety guardrails, directly addressing the governance challenge of deploying AI at enterprise scale.
Will Knowledge 2026 affect demand for ServiceNow jobs?
Yes, and significantly. The capabilities being announced at Knowledge 2026, particularly around agentic AI, AI Agents, the AI Control Tower and RaptorDB, will directly increase demand for ServiceNow professionals with AI configuration, governance and platform architecture skills. At Linking Humans, we work with organisations globally to find this talent, and we are already seeing clients planning ahead for these requirements.
Thinking about your next ServiceNow move?
Whether you are a hiring manager building your ServiceNow function or a professional ready for your next challenge, Linking Humans are here to help. We specialise exclusively in ServiceNow recruitment, working with organisations and professionals across the globe.
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