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Is your ServiceNow Team Diverse Enough?

Is your ServiceNow Team Diverse Enough? Linking Humans

Is your ServiceNow Team Diverse Enough?

Diversity and experiencing inclusion have never been more important to ServiceNow employees.

Now more than ever, the top talent in your industry wants to work with companies capable of offering diverse, flexible, and empathetic working environments. The concept of D.E.I. (Diversity, Equity, and Inclusion) is a major factor in determining which candidates are likely to apply for your new roles and whether your existing staff will stick around.

Research consistently demonstrates diverse companies are more innovative and creative because they allow for the melding of different perspectives. According to one McKinsey study, diverse teams are 35% more likely to achieve above-average financial returns for your organisation/company.

Unfortunately, although most ServiceNow employers are beginning to recognise the need for diversity, ensuring you have a process to embrace D.E.I. can be complex. It’s easy to fall into patterns with your hiring strategies that diminish diversity opportunities. 

So, what can you do?

1. Develop an Understanding of Diversity

First, build an understanding of what ServiceNow diversity means. For most companies, diversity starts with ensuring their team members include people from different genders, races, and religions. However, it’s important not to overlook other concepts like language and personality, sexual orientation, age, and disability.

Business leaders can often struggle with diversity when they’re unsure what it means. It’s difficult to be all-inclusive when you’re unsure what kind of hidden biases might influence your hiring and promotional decisions. 

If you are uncertain about your diversity process, there are online and offline training programs available to help business leaders and hiring managers question their thought processes and improve their understanding of diversity.

Expanding your education can also help you see how detrimental a lack of diversity can be. It doesn’t only damage business creativity but can also reduce employee engagement and lead to issues with internal conflict. 

2. Rethink Cultural Fit

The concept of “cultural fit” is referenced by many ServiceNow hiring managers when looking for new candidates to fill essential roles. Companies want candidates who will blend well with the existing employees in a team.

However, hiring for cultural fit can be a subjective process if you’re not careful. It’s easy to let your perspective of this concept lead you to hire only people from a certain personality group. While it’s important to ensure everyone in your team feels like a welcome part of the talent mix, it is crucial to allow different insights and perspectives from various backgrounds.

Rather than relying entirely on the somewhat intangible concept of cultural fit, try flipping the script and asking what each potential candidate might be able to add to your culture. Focus on hiring people with shared values and ethics rather than similar personalities.

3. Constantly Check for Bias

Bias can be a serious problem in many parts of the ServiceNow hiring landscape because it is often unconscious. Sometimes, we specifically find ourselves searching for a certain kind of person to fill a role because we’re trying to match a person who held the position previously.

Other times, we might be influenced by biases that we’re not aware of initially. For instance, you might decide to hire someone because you’ve been affected by what they’re wearing or how much you like their personality.

Though hiring bias is difficult to avoid completely, it’s something you can overcome with mindfulness and some helpful strategies. For instance, using competency-based interviews with standardised interview questions can be beneficial. 

4. Improve Your Recruiting Strategy

Recruitment is often part of building a diverse ServiceNow team that business leaders need the most help with. Ultimately, it’s hard to maintain a completely objective approach to finding candidates and working through potential options. 

Some of the ways you can adjust your recruitment plans for diversity include:

  • Updating job descriptions: Rethink the language you use when writing job descriptions, and avoid words with a specific gender appeal. 
  • Casting a wider net: Listing your jobs in more places and looking for candidates in a wider range of environments can help you attract a more diverse range of talented people. You could even consider looking for people in colleges and universities. 
  • Use technology: Technology like diversity recruiting software and A.I. tools to help sort through and shortlist clients can help businesses overcome several unconscious biases. 

The easiest way to improve your recruitment strategy is to work with a dedicated ServiceNow recruitment professional who understands your specific needs and can help to give you a more objective strategy for finding new talent. 

Many specialist recruiters like ourselves are trained in D.E.I. and proactively build diverse talent pools of ServiceNow candidates; if you want to find out more about how we can help you implement a D.E.I. hiring process, get in contact with us here.

5. Remember inclusion

Once you have implemented the process of recruiting diverse members of staff for your team, the next step is ensuring everyone feels equally included in your ServiceNow team. Being more diverse is an admirable ambition for any business, but it doesn’t work if some staff members feel more valued or “seen” than others. 

Work on building a more inclusive environment by regularly collecting feedback from all staff members. Your team can offer insights into whether you’re still showing any unconscious biases. 

It’s also helpful to look at your paths for career advancement in the business. What kind of steps do employees need to take to improve their chances of a promotion, and are certain team members more likely to be considered than others?

You can even look into building your diversity and inclusion committee, which can help collect insights from other staff members and solve issues. 

Here at Linking Humans, we have been helping companies deliver permanent and freelance technology experts to ServiceNow partners and End Users across the UK, Europe, and North America. We take pride in providing the best possible people to take your business forward. 

If you would like to speak to us, then use the “Request Call back’’ at the top of this page or find more ways to contact us here.

Should I accept a Counter Offer?

Should I accept a Counter Offer? Linking Humans

Should I accept a Counteroffer?

Are you wondering if you should accept a counteroffer? Have a read of our blog for the reasons why you should ignore a counteroffer. 

You’ve made it through most of the complex steps involved in finding a new job, from designing the ideal ServiceNow CV to practicing the ultimate interview techniques. Finally, all your hard work has paid off, and you’ve received an excellent offer from your new employer. 

So, what happens when you hand over your resignation letter and your current manager provides a counteroffer, asking you to stay? 

Anywhere up to 50% of the employees who choose to resign from a role will receive a counteroffer from their employer. 

In other words, additional money or benefits they didn’t consider offering you before they realised you wanted to leave.

In the age of the Great Resignation, when demand for ServiceNow talent is higher than ever, your chances of getting a counteroffer are even higher. 

While the promise of extra benefits, money, or responsibilities from your existing employer might be tempting, accepting a counteroffer could be a bad move for your ServiceNow career.

Reasons You Should Say “No” to a Counteroffer

A counteroffer is an offer made by your existing employer in response to the offer you’ve received from another business. When you hand over your resignation letter and your manager promises you more money to come back and retain your existing role, this is a counteroffer. 

Counteroffers are becoming more commonplace as ServiceNow leaders struggle to hold onto their top talent in a skills-short environment. Unfortunately, according to statistics, around 80% of the people who accept these offers end up leaving their employer within six months anyway. 

Here’s why you should politely but firmly decline a counteroffer. 

  • Counteroffers Don’t Solve Underlying Issues

Deciding to seek a new ServiceNow job isn’t something most people will do on a whim. Rather, there’s a good chance you’ve spent a lot of time thinking about the pros and cons of leaving your job and looking for something else.

When you’re given a counteroffer, it may address one of your problems with your existing role (such as a low salary), but it’s unlikely to tackle every issue that convinced you to leave. 

Ask yourself why you wanted to take this new job in the first place. Is your current role not challenging enough, or are you planning on moving in a new direction with your career? Maybe you don’t like the culture of your existing company. If every issue isn’t resolved by the counteroffer, you should say “no”. 

  • The Relationship with Your Employer will Change

Employees in the competitive ServiceNow sector have every right to seek new roles whenever they choose. However, letting your employer know you’re not happy in your role and actively looking for something else is likely to have an impact on your relationship

There’s a good chance your employer will have questions about your loyalty after accepting the counteroffer, which means they may not have the same trust in you they had before. Your employer might end up passing you over for promotions because they consider you a flight risk, or they may start looking for other people to fill the gap you’ll leave when you do eventually switch jobs. 

Even if your boss goes in the other direction and starts working harder to keep you happy, there’s likely to be an uncomfortable dynamic in play. 

  • You May End Up Standing Still

Career development often involves moving between different roles, exploring new jobs, and taking on new responsibilities over the years. While you can climb the ladder in one ServiceNow company and end up with a great career, consistently staying in one place could mean you miss out on opportunities to expand your skills and experience. 

When deciding whether a counteroffer is worth accepting, ask yourself if you’ll still be moving towards your long-term career goals if you say yes. Compared to the other job you have lined up, can your existing role help you achieve your targets faster?

A higher salary won’t satisfy you for long if your existing role isn’t pushing you in the right direction. It’s important to keep the end goal in mind with your career. 

  • You May Have to Work Harder to Prove Yourself

In a skills-short ServiceNow marketplace, employers will often rush to offer extra benefits and increased salaries to avoid the stress of searching for new employees. However, this could mean they start looking for evidence you’re worth the extra investment. 

Having extra scrutiny placed on everything you do within the business can be a stressful experience, even if you know you deserve the extra benefits you received. 

In some cases, employees who accept counteroffers find themselves under pressure to perform like a new hire all over again, trying to prove they deserve their new salary and responsibilities. In other cases, you may find that you start receiving responsibilities you didn’t ask for simply because your boss is trying to ensure they’re getting their “money’s worth” from you. 

  • You’ll Always Wonder, “What If?”

Job changes can be stressful and worrying, but they’re also an incredible opportunity to unlock your true potential and advance your career. If you’ve been offered a role at another company, and you’ve said “yes”, there’s something about the job that appealed to you. 

Maybe you were interested in working on different modules and exciting projects. 

Although you’ll have the comfort of not having to get used to a new workplace and meet new people, you’ll also be left constantly wondering what would have happened if you had followed through and moved into the new job. 

Know How to Handle a Counteroffer

It’s worth preparing for a counteroffer in advance when you approach your manager with your resignation letter, particularly in a skill’s short environment. Think about how you will reject the offer politely and firmly, and what important factors might convince you to give your old job a second chance. 

Working with us, a specialist ServiceNow recruitment team to find the ideal new role will help to ensure you don’t have any doubts about moving into your new position.  

Here at Linking Humans, we have been helping companies deliver permanent and freelance technology experts to ServiceNow partners and End Users across the UK, Europe and North America. We take pride in providing the best possible people to take your business forward.

If you would like to speak to us, then use the “Request call back” at the top of this page or find more ways to contact us here.

Are You Still in Love With Your ServiceNow Company?

Are You Still in Love With Your ServiceNow Company? Linking Humans

Here’s how you can figure out whether your love affair with your company is still strong or the flames are burning out, and it might be time to move to new pastures and find a new ServiceNow Job.

 

Find a job doing what you love, and you’ll never work a day in your life.

It’s a common motivational saying, but what does it really mean to “love” your ServiceNow company? Do people who love their jobs never wish they were relaxing at home instead of tackling challenging tasks? Are people who love their ServiceNow company less likely to procrastinate, daydream or have difficult days? Not necessarily.

Every position, even the ideal ones, come with a few pesky tasks you’d probably rather avoid. Loving your ServiceNow role doesn’t have to mean that you’d rather spend more time in the office than you do at home.

It simply means that you’re passionate about what you do, engaged by your work, and committed to continuing your position with your chosen employer.

1.    What Motivates You to Keep Your ServiceNow Role?

If you truly love the company you’re working with, you should have motivations beyond simply earning a salary. If your answer to the question of “why do I have this job” is “I need to pay the bills”, then you’re working out of necessity, not love.

With this in mind, it’s worth looking at your motivations for maintaining this specific ServiceNow role. Do you share the same values and visions as the company? Do you feel like you get a meaningful sense of purpose from your current job, and does working within the position make you feel fulfilled?

Do you enjoy the challenges you face and actively have fun with the tasks you complete each day or are you simply checking items off a “to-do” list? If you can’t find any non-monetary sources of motivation, it might be worth speaking to your ServiceNow recruitment company to find a better role. After all, endless alternatives exist for the right talented professional.

2.    Do you love the job but not the company?

When you look ahead and attempt to visualise the future of your career, what do you see? When you’re planning the next stages of your ServiceNow journey, can you see yourself working with the same business, just in a higher position with more responsibilities? Are you actively excited about growing and developing your career with this business?

Alternatively, do you see your future taking you in a different direction? You might be thinking of moving from a ServiceNow Partner to a user of ServiceNow. Even if you enjoy your role now, you might feel there are no real progression opportunities in your current workplace that can help you progress towards your professional goals.

If this is the case, it might be worth asking whether your love for your current role is really enough. Just because you adore your job doesn’t mean you’re going to be able to pursue a future with the same business. Sometimes, to take your career to the next level, you must consider pursuing other opportunities.

3.    Does Your Company Love You Back?

Any good relationship is a two-way street. You can dedicate all your time, creativity, and passion to a ServiceNow role, but if your company doesn’t show you any love in return, the relationship will quickly turn sour.

Ask yourself how you demonstrate your commitment to your role and how your employer and the larger company support you in return. What kind of company culture is the business building, and how does it commit to making you feel like part of an inclusive team?

How frequently do your managers or team leaders share feedback with you through guidance and recognition? How often does your hard work go unnoticed?

If your company isn’t dedicated to making you feel like a valuable team member, then there’s a good chance your feelings for it will begin to disintegrate over time.

4.    Is Your Company Invested in You?

If you’re passionate about your ServiceNow role, you likely devote much of your time and energy to your tasks. You might go above and beyond to ensure you’re always delivering the best results on projects and constantly commit to expanding your knowledge with external forms of education.

The more invested you are in your company, the more you’ll help it grow and thrive. But how invested is your company in you? Does your manager regularly discuss your goals and help you develop plans for the next step in your career?

Do you have access to various learning and development opportunities within the business? Or are you the sole person responsible for expanding your skills and talents? A company committed to nurturing the relationship between the business and its employees will consistently invest in its staff. Your feelings might change if you feel like your company isn’t helping you grow.

Is the Love Still There?

Over time, your love for your ServiceNow company will either flourish or wilt depending on your experiences in your role; and if your employer and the business you work with is invested in you, committed to helping you grow, and aligned with your personal values. In that case, you might be at the beginning of a fantastic professional love affair.

On the other hand, you might discover that over time, your love of your company begins to dwindle. Loving your current job isn’t the same as loving the ServiceNow company. If you’re not passionate about growing with the brand, you can always look for other opportunities to find new love with a different organisation.

If your love for your ServiceNow company isn’t as strong as it once was, now could be the perfect time to start getting back on the playing field. Contact your recruitment agency and seek new opportunities aligned with your professional goals.

 

Linking Humans partners with organisations from all over the world looking for talented individuals to meet their ServiceNow-related needs. Whether you’re a ServiceNow Developer, Project Manager, or Architect, or you have other specialist skills related to ServiceNow, we’ll get you into your perfect role quickly and efficiently.

If you would like to speak to us, then use the “Request call back” at the top of this page or find more ways to contact us here. Together, we can find your dream ServiceNow role.

Protecting Your Mental Health In ServiceNow This Year

Mental health issues are on the rise. Even before the pandemic, mental health-related illnesses were the most common cause of long-term absences in economies around the globe. Stress, anxiety, and work-related depression accounted for 54% of working days lost pre-pandemic.

What’s more, mental health conditions can influence motivation in the office, productivity, and turnover. In the ServiceNow/Technology sector, the problem is only continuing to grow.

As of 2021, 37% of respondents to the CIPD health and wellbeing survey say stress-related absence has increased in the last year.

Though part of the responsibility for minimising mental health conditions in the technology space falls on the employer and their commitment to team wellbeing, staff members need to be prepared too.

Learning how to care for your mental health and build resilience properly can ensure you continue to achieve outstanding results in your role, no matter how the workplace changes. Our blog discusses the steps you can take to care for your mental health in your work life.

Communicate

The first step in caring for your mental health is knowing how to talk about your feelings. When ServiceNow employees feel overwhelmed, it’s easy to simply ignore the issue.

Many of us attempt to keep “pushing forward” on our own, which may be part of the reason why worker burnout is at an all-time high. However, people struggling with mental health concerns don’t have to go it alone. Many of the top employers in the ServiceNow space are now committing to increased investment in teams’ wellbeing and support strategies.

Speaking to your employer about your issues and looking for solutions together can help solve the problem before it becomes too significant. For instance, if you’re struggling to manage working from home during days when the kids aren’t at school, your employer could offer a mix of in-person and remote (hybrid) work.

Rediscover Work/Life Balance

Achieving work/life balance in the new age of work can be extremely difficult. With many employees now working from home, it can be challenging to determine when you should be concentrating on tasks in the office and when you can switch off.

To avoid overwhelm and reduce stress, many ServiceNow employees will need to redefine what work/life balance means. This could be having a dedicated space for work at home when office work isn’t available. It also means setting a schedule to know when you can log out of workplace apps and shut the door to your “office” at the end of each day.

Remember, regular breaks are vital whether you’re working in the office or at home. They can help to refresh your mind and recharge your creativity. Try taking a walk around the room every hour or so or going for a drink of water.

Remember Self-Care

Self-care isn’t just something we need to focus on in our spare time. To perform well at work and deliver excellent results for our employers, we also need to look after ourselves during the working day. There are various components to this, such as:

  • Eating well: Nutrition is vital in ensuring productivity and creativity. Make time to stop for a nutritious bite to eat at lunchtime rather than just having a snack at your desk. Make sure you’re eating well, wherever you’re working from.
  • Staying active: Research suggests excessive sitting at your desk may be responsible for draining brainpower. Standing up every so often to exercise is a great way to keep yourself on track. You should also be committing to regular activity sessions throughout the week.
  • Hydration: Don’t rely on coffee and sugary drinks alone to manage your focus during the day. These can lead to crashes in mood and energy. Instead, stock up on plenty of water.

A good night’s sleep is often essential to good mental health too. Committing to a strong sleeping schedule will give you more resilience to deal with any stresses you face at work.

Explore Coping Mechanisms

Sometimes, ServiceNow employees can feel more overwhelmed in the workplace than usual. When this happens, it’s important to have suitable coping mechanisms in place. For instance, you might consider downloading an app with guided mindfulness and meditation sessions you can do in a couple of minutes at work to help you relax.

Another option is simply getting outside and taking a breath of fresh air. Exposing yourself to nature and briefly changing your surroundings will help to give you the time out you need when you’re feeling overwhelmed.

Surrounding yourself with the right people, either virtually or in person, can also be helpful. Laughing with friends at work is one of the best ways to reduce stress, ease pain, and relax your body. Laughter even helps to boost your immune system.

Be More Realistic

It’s easy to hold yourself to unreasonable standards when trying to build a great career in ServiceNow. You want to show your recruitment professional they’ve done the right thing by getting you this great job or prove yourself to your boss.

However, holding yourself to unreasonable standards can seriously impact both your mental and physical health. With that in mind, it’s important to be aware of your capabilities and restrictions as a human being. Understand the realities of what you can do.

If you find yourself getting overwhelmed at work, speak to your boss, or ask your co-workers for help. Take advantage of the ecosystem you have around you for support and guidance. Your team is there for a reason.

We hope you found our blog on protecting your mental health in the work space helpful! If after reading this blog, you want to find a new ServiceNow job that will better for you mental health – visit our job listings page now! You can also upload your CV and we will get back to you with any relevant job positions.

Adjust To Working From Home

Working from home seems to be the new normal for a lot of us. It is disorienting to work from home as we are used to having a separate workspace.

As a company that has employees working from home, we have gathered some helpful tips for those who are trying to adjust to their new remote working reality.

Create a workspace

It is key to have a section or room of your house as a workspace.

This will keep you on track to get things done. As you will associate this area of your home as your office and not a part of your home. Making you more productive.

It is also important to have all the equipment you need in this workspace. You may need a work laptop, noise-cancelling headphones, or even a new desk chair. This will aid in creating a healthy and focused workspace.

This equipment will boost your health, mood and, productivity. Your office will provide some equipment and could even reimburse you for some, so always ask!

A good workspace will also be free from distractions. Communicate with any roommates and family members and make sure they do not interrupt you and are quiet during meeting times.

Another important factor to working from home is a stable WIFI connection. Make sure to check if your WIFI is running and is quick to deal with your workload. This will save you some frustration!

Maintain a routine

Establishing and maintaining a routine is key to adapting to working from home. Stick to regular time for starting and finishing your work and if you need to take a break from your laptop, schedule it in.

If you have a structure, it can help you achieve more. You are also less likely to get distracted if you have dedicated working hours.

Also, take a break, go for a walk, or cook yourself some lunch. There will be times where your productivity dips, so it is important to take breaks to refresh yourself. This will help you from getting overwhelmed as well as keep you focused on your work.

Socialise

One major adjustment of working from home is the social isolation. With social isolation, you are more likely to feel tired or isolated. These feelings can make your productivity fall.

To avoid this, try and socialise in your workday. You could plan coffee chats with people on a video call, connect with your family or friends or talk about non-work-related topics with your co – workers after meetings. This will keep your mood, health, and productivity high.

Working from home has been a big adjustment for all of us however for most of us it is only temporary! You will be back in the office soon. In the meantime, we hope this guide helps you to better work from home.

If you enjoy working remotely and are looking for a job in ServiceNow, we have some job listings that might interest you. Take a look now!

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