ServiceNow Knowledge 2025: Tips for Getting the Most Out of the Event Without Attending

ServiceNow Knowledge 2025, scheduled for May 6-8, 2025, at The Venetian Resort in Las Vegas, promises to be a landmark event for the ServiceNow community. Being marketed as “The AI event of 2025,” it will focus on digital transformation, workflow automation, and AI implementation across businesses. While attending in person offers unique benefits, those unable to make the trip can still extract tremendous value from this event with the right approach. This guide outlines strategies to maximise your virtual participation in Knowledge 2025, ensuring you don’t miss out on the latest innovations, insights, and networking opportunities.

What to Expect from Knowledge 2025

Knowledge 2025 brings together ServiceNow professionals, developers, business leaders, and enthusiasts from around the globe. The agenda is packed with:

• Keynote sessions: Insights from ServiceNow executives, industry leaders, and special guests on the future of digital transformation and AI-powered workflows.

• Hands-on labs: Interactive sessions designed to help you deepen your technical skills and explore new features under expert guidance.

• Breakout sessions: Covering a wide range of topics, from IT service management and HR to customer service and cross-platform integrations.

• Networking opportunities: Even virtually, there are ways to connect with peers, experts, and partners to exchange ideas and build your professional network.

Key themes for this year include the integration of generative AI (such as Now Assist), cross-platform workflow automation, scalable governance, and the expansion of ServiceNow’s CRM capabilities.

Strategies for Virtual Participants

1. Plan Your Agenda in Advance

Review the published agenda and prioritise sessions that align with your professional interests or organisational goals. Many sessions are recorded, so you can catch up later if you have scheduling conflicts.

2. Engage with Keynotes and Live Streams

ServiceNow typically offers livestreams of major keynotes and selected sessions. Block out time to watch these live, as they provide the latest announcements and strategic direction from ServiceNow leadership.

3. Take Advantage of On-Demand Content

Most breakout sessions and labs are made available on demand after the event. Create a shortlist of must-watch sessions and set aside time post-event to work through them at your own pace.

4. Participate in the Community

Join ServiceNow user groups and participate in online forums before, during, and after the event. These communities are invaluable for sharing insights, discussing new features, and networking with peers globally.

5. Follow Social Media and Event Hashtags

Monitor the official event hashtag (such as #Knowledge25) on LinkedIn for real-time updates, session highlights, and discussions. Many attendees and ServiceNow experts share their key takeaways and resources in real time.

6. Connect with Partners and Experts

Many ServiceNow partners and sponsors host virtual booths, webinars, or Q&A sessions alongside the main event. Take advantage of these to ask questions, see product demos, and learn about the latest ecosystem innovations.

7. Organise a Virtual Debrief

After the event, summarise your key learnings and share them with your team. Consider hosting a virtual lunch-and-learn or roundtable to discuss how new insights can be applied within your organisation.

Key Takeaways for Remote Attendees

• Stay proactive: Register for updates and check the official ServiceNow Knowledge website for the latest on virtual access and session availability.

• Leverage community resources: User groups, forums, and social media can fill the gap left by not being physically present.

• Focus on actionable insights: Prioritise sessions and labs that offer practical knowledge you can implement in your role or organisation.

• Build your network: Engage with other virtual attendees, speakers, and partners to expand your professional connections.

Conclusion

While attending ServiceNow Knowledge 2025 in person offers a unique experience, virtual participants can still access a wealth of knowledge, inspiration, and networking opportunities with the right approach. By planning, engaging actively online, and sharing your learnings, you can ensure you and your organisation benefit fully from the event’s innovations matter where you are.

Stay connected with the ServiceNow community and keep an eye out for further updates on virtual participation options as the event approaches.

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