Tag: Career Progression

It comes up on nearly every candidate call I have, usually about twenty minutes in, once we’ve got past the money.

“Should I stay in consulting, or should I go in-house?”

There isn’t a right answer. There’s a right answer for you, at this point in your career. Here’s how I’d think about it, based on the hundreds of ServiceNow professionals we’ve placed on both sides of it.

Project variety

Partner side wins this one, and it isn’t close.

At a partner you might touch six or seven customers a year. Different industries, different maturity levels, different problems. One quarter you’re on a greenfield ITSM build for a retailer, the next you’re untangling a CMDB after three years of neglect. You watch a lot of organisations solve the same problem badly, which is how people get good quickly.

End user is the opposite. One platform, one set of stakeholders, one roadmap. That sounds narrower because it is. But you go deeper. You find out what happens after go-live, which most consultants never see, because they’ve moved on by month four.

Partner work builds range. End user work builds depth. Early on, range compounds faster.

Ownership

End user side, comfortably.

At a partner, you build it and you hand it over. The SOW closes, the invoice goes out, and whatever happens next is someone else’s problem. Plenty of consultants find that frustrating after a few years. You never find out whether the thing you designed actually worked.

In-house, you live with your decisions. The shortcut you took in year one shows up in year three. That’s uncomfortable, and it’s also the fastest way to learn what good architecture really means.

People who come to us wanting to move from partner to end user almost always say the same sentence: “I want to own something.”

Commercial pressure

Different kind, not more or less.

At a partner, the pressure is utilisation. Billable hours, scope creep you have to police, the awkward conversation when the customer wants something the SOW doesn’t cover. Your value gets measured weekly and everyone can see it.

In-house, the pressure is political. You’re competing for budget with every other function. You’re justifying platform spend to people who still think ServiceNow is a ticketing tool. The timeline slips because a stakeholder went quiet for three weeks and nobody is chasing them but you.

Consultants moving in-house often expect the pressure to disappear. It doesn’t. It changes shape and gets slower.

Progression and money

More nuanced than people expect.

Partner progression is structured. Consultant, senior, lead, principal, practice lead. The ladder exists, and if you’re billing well and customers ask for you by name, you climb it. Certifications count for more here too, because they’re a commercial asset the partner can sell.

End user progression is flatter. There often isn’t a role above you. If the platform owner isn’t going anywhere, neither are you, and the only answer is to move companies. In last year’s survey, 49% said they’d start looking if a promotion hadn’t happened inside twelve months. That ceiling gets noticed fast.

On money, the headline numbers are closer than the myth suggests. The difference is usually in the shape of the package. Partner side carries bonus and sometimes commission, with more variance. End user tends to be steadier, with a better pension and more predictable hours.

So which one?

Rough rule, and it holds more often than not.

First five years, go partner. You’ll see more, break more and fix more, and that’s the quickest route to being properly good.

If you want to own a platform, build a team and stop living in a delivery cycle, go end user. Just check there’s a role above you before you sign.

And if you’re going in-house purely to escape the pressure, don’t. You’re swapping it, not losing it.

This is where you come in

We’ve run the ServiceNow Salary Survey for four years now. Every year somebody asks us to break the numbers down by partner versus end user. Every year we’ve had enough responses for a solid average, but not enough to split it properly and stand behind the answer.

This year we’re fixing that. Partner versus customer is one of the four sections in the 2026 report, alongside salaries and benefits, ways of working, and culture and progression. Same questions, split by which side of the fence you sit on.

The survey is open now and it takes about five minutes. The more responses we get, the sharper that split is, and the better the answer is next time someone asks you this question over a coffee.

I want to take part in the salary survey. Click here.

Much appreciated.

Want to see what came out of last year’s? Last year’s UK average was £76,000 and the US average was $148,000, 74% had taken a pay rise in the previous twelve months, and 82% held at least one certification. The full 2025 Global report is free here: 2025 Global ServiceNow Salary Survey.