The ServiceNow Talent Crisis: Global Challenges and Strategic Responses

The Growing Demand for ServiceNow Professionals

The demand for ServiceNow-certified professionals has surged as organisations increasingly rely on the platform for workflow automation, IT service management (ITSM), AI-driven operations, and digital transformation.

According to recent reports, 85% of Fortune 500 companies use ServiceNow, highlighting its critical role in digital transformation efforts.

As ServiceNow expands its capabilities into AIOps, HR service delivery (HRSD), customer workflows, and industry-specific solutions, the need for skilled developers, architects, business analysts, and consultants continues to grow. However, the supply of experienced professionals is failing to keep pace with demand, creating a global talent shortage.

Challenges in Meeting Demand

Despite the high demand, organisations face significant challenges in sourcing qualified ServiceNow professionals:

Skills Gap

A key issue is the skills gap between workforce capabilities and industry needs. While IT professionals express interest in ServiceNow careers, employers struggle to find job-ready candidates.

• 90% of organisations will face digital skills shortages by 2025, potentially leading to $6.5 trillion in losses due to delayed product launches and reduced customer satisfaction.
• 51% of hiring managers cite difficulties in finding ServiceNow specialists who can contribute immediately to complex implementations.

Certification vs Practical Experience

While ServiceNow provides multiple certification pathways, certification alone does not always equate to hands-on expertise.

• Over 300,000 professionals hold a ServiceNow certification, yet a significant proportion lack real-world experience in enterprise-scale implementations.
• Employers now prioritise candidates with practical experience over certifications, making it harder for newly certified professionals to secure roles.

Addressing this issue requires structured mentoring, apprenticeships, and employer-led training programmes.

Impact on Organisations

The shortage of skilled ServiceNow professionals has several knock-on effects:

• Project Delays: Organisations experience slower implementation timelines, affecting digital transformation goals.
• Increased Costs: The scarcity of talent has led to higher salaries and contracting fees, putting pressure on IT budgets.
• Service Delivery Challenges: A lack of available professionals hinders workflow automation and efficiency, leading to delays in service delivery and customer dissatisfaction.

Initiatives to Bridge the Talent Gap

To tackle these challenges, ServiceNow and its partners have launched several initiatives:

RiseUp with ServiceNow

Launched in 2022, this global programme aimed to train one million individuals in ServiceNow skills by 2022. It provides free digital training pathways for job seekers from non-traditional tech backgrounds and helps businesses upskill existing employees rather than relying solely on external hiring.

ServiceNow University

Building on the success of RiseUp, ServiceNow University now offers over 600 free courses and 18 job-related certification pathways. This initiative enables professionals to gain practical expertise, bridging the gap between certification and enterprise-level experience.

Conclusion

The ServiceNow talent shortage is not just a hiring challenge—it is a systemic workforce development issue. As demand for skilled professionals continues to rise, organisations must shift from reactive recruitment to proactive skills development. Prioritising internal upskilling through AI-powered learning modules, mentorship programmes, and structured apprenticeships can help bridge the experience gap. Diversifying talent pipelines by partnering with universities and training providers will attract fresh talent, while embracing AI-driven automation can reduce reliance on manual workflows and free up specialists for strategic projects. Additionally, businesses must globalise their talent strategies by blending nearshore and offshore teams to balance cost, quality, and availability.

However, even with these efforts, securing top-tier ServiceNow professionals remains a challenge, making it essential to partner with a specialised ServiceNow recruiter like Linking Humans. With deep industry expertise and an extensive network of certified ServiceNow professionals, Linking Humans connects businesses with the right talent—whether for permanent, contract, or freelance roles—ensuring organisations can implement and scale their ServiceNow solutions efficiently. By combining internal workforce strategies with the expertise of a dedicated recruitment partner, organisations can future-proof their ServiceNow capabilities and maintain a competitive edge in the evolving digital landscape.

Want our latest blogs delivered straight to your inbox? Just enter your details below.

Sign up to receive our latest blogs

Name(Required)

First Last

Email(Required)

What type of blogs are you interested in? (Please tick all that apply)(Required)

Talent Attraction

Career Advice

Changing Jobs

Interview Tips

Leadership

ServiceNow

Select All

Privacy policy.

I agree to the privacy policy.

Your personal data will be used to process your submission, support your experience throughout this website, and for other purposes described in our privacy policy.

By downloading this report, you consent to receive emails from Linking Humans with updates and the occasional promotion for our recruiting service. You can unsubscribe at any time. Click here for our detailed privacy policy.

CAPTCHA

Email

This field is for validation purposes and should be left unchanged.

Elevating Women in ServiceNow: Pioneers Driving Global Digital Transformation

As we commemorate International Women’s Day 2025, the ServiceNow ecosystem exemplifies how diverse leadership accelerates technological innovation and equitable growth. This blog highlights visionary women shaping enterprise digital strategies while advancing gender parity—from platform architects to C-suite executives. Their stories reveal how intentional mentorship, cross-functional collaboration, and ecosystem partnerships create pathways for women in ServiceNow.

Rasha Moursy: Breaking Barriers in ServiceNow and Beyond

At the helm of Customizo, Rasha Moursy has transformed the Premier ServiceNow Partner into a hub for cross-industry innovation. As Managing Partner, she leverages her ITIL expertise and Scrum Master experience to deliver exceptional value through intelligent ServiceNow solutions

Moursy firmly believes that “digital transformation is about more than just technology—it’s about people, ambition, and unlocking potential.” This philosophy drives Customizo’s expansion, particularly in regions like Saudi Arabia, where they collaborate with ServiceNow to support businesses in achieving their digital goals.

Her impact has not gone unnoticed—Moursy was recently named a finalist in the Journey Awards 2024, a testament to her influence and dedication as a leader in the ServiceNow industry.

Leah Smith: Driving Operational Excellence at FlyForm

At FlyForm, Leah Smith has played a pivotal role in driving operational excellence and strategic growth as Chief of Staff. With a background in ServiceNow sales and delivery, she leverages her expertise to streamline internal processes, enhance collaboration, and support FlyForm’s leadership in delivering top-tier ServiceNow solutions.

Smith believes in the power of innovation and teamwork to drive meaningful change, both within FlyForm and across the ServiceNow ecosystem. Her passion extends beyond business, actively engaging in social impact initiatives, including partnerships with the Royal National Institute of Blind People (RNIB).

A driven leader and advocate for workplace excellence, Smith plays a key role in shaping FlyForm’s future, reinforcing its position as a top-tier Elite ServiceNow Partner.

Nerys Mutlow: Scaling ServiceNow Adoption Through Strategic Leadership

As Accenture’s Managing Director leading the UK&I ServiceNow Business Group, Nerys Mutlow oversees one of Europe’s largest ServiceNow practices. Her journey from enterprise architecture to executive leadership mirrors ServiceNow’s evolution from IT service management to enterprise workflow platform.

In a Women in ServiceNow podcast, Mutlow emphasised “the criticality of continuous learning in maintaining platform relevance.” She advocates for mentorship programs that pair emerging talent with seasoned practitioners, noting that “ServiceNow’s community-driven ethos creates unparalleled opportunities for collaborative growth.”  Under her guidance, Accenture has developed accelerator solutions that reduce time-to-value for CSM and HR Service Delivery implementations by 40%.

Jenny Lister: Driving Enterprise Transformation at Fujitsu

Jenny Lister’s transition from Fujitsu Graduate Trainee to Head of UK ServiceNow Practice exemplifies career growth within the ecosystem.

She leads a 90-member team focused on delivering ServiceNow-driven digital transformation at Fujitsu UK. With a background in IT consulting and project management, she is dedicated to creating inclusive and high-performing work environments where employees can thrive.

Gina Mastantuono: Redefining Corporate Leadership at ServiceNow

As ServiceNow’s President and Chief Financial Officer, Gina Mastantuono has played a pivotal role in the company’s rapid growth and success.

Mastantuono’s leadership extends beyond traditional CFO responsibilities. She spearheads ServiceNow’s global impact strategy, focusing on environmental, social, and governance (ESG) initiatives across the enterprise. This approach aligns with her belief that success means having a positive impact not just on  “customers and employees, but on society at large.”  Under Mastantuono’s financial stewardship, ServiceNow has seen remarkable growth, surpassing $10 billion in annual revenue.

Her commitment to diversity and inclusion is evident in her career journey and current role. Mastantuono has been recognised for her achievements, being named CFO of the Year by the San Francisco Business Times in September 2023 and listed on the National Diversity Council’s Top 50 Most Powerful Women in Technology.

Charlotte Kirby: Advocacy for Equitable Tech Ecosystems

Charlotte Kirby, ServiceNow’s Global Head of External Affairs, builds partnerships to drive change. Recognised as one of the most influential women in technology, she advocates for responsible business practices and societal impact through technology, supporting ServiceNow’s mission to positively affect communities.

Cathy Mauzaize: Championing Diversity and Digital Transformation

As Vice President of Middle East and Africa (MEA) at ServiceNow, Cathy Mauzaize drives regional growth while championing diversity. She emphasises that digital transformation is a “business output discussion” focused on delivering value.

Mauzaize actively promotes women in tech, advocating for a flexible, inclusive environment. She states, “as a woman, my goal is to make sure we get this message across louder than ever before.” Through public speaking and ServiceNow’s initiatives, she strives to expand the talent pool and ensure equal respect, fostering innovation and progress in the MEA region.

Heather Stockton: Deloitte’s Blueprint for Intersectional Inclusion

Deloitte Global’s Technology & Transformation Lead Heather Stockton co-architected the Five Accelerators for Gender Equity framework with ServiceNow.

Against the backdrop of ServiceNow’s Knowledge 2024 conference in Las Vegas, Deloitte Global hosted a powerful gathering of female technology leaders from client companies and ServiceNow. This event aimed to connect, recharge, and chart a path toward advancing gender equity across the technology industry.

During the session, participants identified five key strategies organisations can implement to harness the power of female leadership in technology. These strategies focused on fostering mentorship opportunities, creating inclusive work environments, and promoting equitable access to leadership roles.

Lauren McManamon: Advocating Innovation Through Developer Advocacy

As a Senior Developer Advocate at ServiceNow, Lauren McManamon champions platform innovation and community engagement. She began her ServiceNow journey as a customer in 2015 and joined the company in 2017. McManamon is known for her expertise in low-code development and her role in promoting the ServiceNow Developer Program.

McManamon emphasises the importance of “being your authentic self” in the workplace, which she believes opens up career opportunities. Her advice to newcomers includes leveraging networking opportunities at events like the ServiceNow World Forum to connect with peers and industry leaders.

Celebrating Women Driving ServiceNow’s Future

The remarkable women shaping the ServiceNow ecosystem exemplify how diversity fuels innovation, leadership, and digital transformation. From C-suite executives to technical experts, these leaders are not only advancing the ServiceNow platform but also advocating for greater inclusion, mentorship, and equity within the tech industry.

Their collective impact—whether through strategic partnerships, community-driven mentorship, or technical innovation—reinforces the importance of women’s voices in shaping the future of enterprise technology. As ServiceNow continues to evolve, the contributions of these trailblazers will inspire the next generation of women in tech to push boundaries, challenge norms, and lead with confidence.

This International Women’s Day 2025, let’s celebrate their achievements and continue fostering an inclusive and diverse tech ecosystem—one where every woman has the opportunity to thrive, innovate, and lead.

Here at Linking Humans, we have been helping companies deliver permanent and freelance experts to ServiceNow partners and End Users across the UK, Europe, the Middle East and North America. We take pride in providing the best possible people to take your business forward. We’re also dedicated to supporting candidates and helping them find the perfect roles to advance their careers.

If you would like to speak to us, then book a call with us here.

Want our latest blogs delivered straight to your inbox? Just enter your details below.

Sign up to receive our latest blogs

Name(Required)

First Last

Email(Required)

What type of blogs are you interested in? (Please tick all that apply)(Required)

Talent Attraction

Career Advice

Changing Jobs

Interview Tips

Leadership

ServiceNow

Select All

Privacy policy.

I agree to the privacy policy.

Your personal data will be used to process your submission, support your experience throughout this website, and for other purposes described in our privacy policy.

By downloading this report, you consent to receive emails from Linking Humans with updates and the occasional promotion for our recruiting service. You can unsubscribe at any time. Click here for our detailed privacy policy.

CAPTCHA

Comments

This field is for validation purposes and should be left unchanged.

Key Takeaways from the ServiceNow Sales Kickoff 2025

The ServiceNow Sales Kickoff 2025 (SKO25) was a defining event that set the direction for the future of AI-driven enterprise solutions. Following the event, ServiceNow has rolled out new features and updates that reinforce its vision for AI-powered business transformation. Here’s what has been announced since the event:

1. AI Agent Studio Enhancements

ServiceNow has expanded the capabilities of AI Agent Studio, allowing businesses to create more sophisticated, industry-specific AI agents. These enhancements improve the ability of AI agents to understand contextual workflows, automate decision-making, and provide personalised user experiences across industries like finance, healthcare, and retail.

2. AI Control Tower Now Live

The much-anticipated AI Control Tower has been officially launched, providing enterprises with real-time governance, monitoring, and orchestration of AI agents. This centralised dashboard ensures compliance, security, and efficiency in AI-driven automation, making it easier for organisations to scale AI use cases with confidence.

3. ServiceNow Expands CRM Capabilities

In a bold move beyond IT service management (ITSM), ServiceNow has further solidified its presence in the Customer Relationship Management (CRM) space. New updates focus on integrating AI-driven insights within customer workflows, automating service operations, and improving engagement strategies to deliver seamless customer experiences.

4. Workflow Data Fabric Enhancements

The newly released updates to Workflow Data Fabric allow for more efficient real-time data streaming and integration across platforms, enabling businesses to eliminate data silos. These improvements help organisations make faster, data-driven decisions, ultimately enhancing agility and productivity.

5. GenAI-Powered Risk and Security Solutions

ServiceNow has introduced AI-powered cybersecurity and risk management features, leveraging GenAI to detect potential threats, assess security risks, and automate compliance workflows. These solutions offer enterprises a proactive approach to cybersecurity, reducing the manual effort required for threat response and governance.

6. AI-Driven Employee and IT Workflows

Recent updates to Employee Experience GenAI and ServiceOps GenAI provide organisations with intelligent automation tools to streamline HR, IT, and operational workflows. These AI-driven enhancements allow for predictive issue resolution, optimised service delivery, and improved employee satisfaction.

7. Strengthened Cloud and Data Partnerships

ServiceNow has reinforced its collaborations with industry leaders like NVIDIA, Snowflake, Google Cloud, and Databricks, ensuring that its AI and workflow automation tools integrate seamlessly with leading cloud and data platforms. This strengthens enterprise-wide automation, making digital transformation even more efficient.

Looking Ahead: The Road to Knowledge 2025

With Knowledge 2025 approaching, ServiceNow’s latest updates underscore its commitment to AI-driven transformation across industries. Businesses that leverage these innovations will gain a competitive advantage, achieving greater efficiency, intelligence, and scalability.

If you’re looking to explore how these new ServiceNow features can impact your business, now is the time to dive into the latest ServiceNow AI innovations and take full advantage of AI-powered automation.

Here at Linking Humans, we have been helping companies deliver permanent and freelance experts to ServiceNow partners and End Users across the UK, Europe, the Middle East and North America. We take pride in providing the best possible people to take your business forward. We’re also dedicated to supporting candidates and helping them find the perfect roles to advance their careers.

If you would like to speak to us, then book a call with us here.

Want our latest blogs delivered straight to your inbox? Just enter your details below.

Sign up to receive our latest blogs

Name(Required)

First Last

Email(Required)

What type of blogs are you interested in? (Please tick all that apply)(Required)

Talent Attraction

Career Advice

Changing Jobs

Interview Tips

Leadership

ServiceNow

Select All

Privacy policy.

I agree to the privacy policy.

Your personal data will be used to process your submission, support your experience throughout this website, and for other purposes described in our privacy policy.

By downloading this report, you consent to receive emails from Linking Humans with updates and the occasional promotion for our recruiting service. You can unsubscribe at any time. Click here for our detailed privacy policy.

CAPTCHA

Comments

This field is for validation purposes and should be left unchanged.

Everything You Need to Know About the ServiceNow Sales Kickoff 2025

What Is the ServiceNow Sales Kickoff?

The ServiceNow Sales Kickoff (SKO) is an annual event designed to energise, inform, and align ServiceNow professionals, partners, and sales teams. This event provides an opportunity to:

• Celebrate achievements: Recognise the success of the past year.
• Set goals: Establish the focus and priorities for 2025.
• Gain insights: Learn about ServiceNow’s latest innovations, product updates, and strategies for growth.
• Network: Connect with fellow ServiceNow professionals, partners, and leaders to exchange ideas and expand your network.

When and Where Is the ServiceNow Sales Kickoff 2025?

The ServiceNow Sales Kickoff 2025 will take place from Tuesday, 21st January to Thursday, 23rd January 2025. The event will be held at the MGM Grand in Las Vegas, Nevada. This event offers three days of immersive engagement with global peers, featuring a variety of keynotes, networking opportunities, and skill-building sessions.

What to Expect at the Sales Kickoff 2025

The agenda is packed with exciting opportunities to learn, network, and grow:

• Keynotes: Hear from ServiceNow executives, including Bill McDermott (Chairman & CEO) and Paul Smith (President, Global Customer and Field Operations), as they set the stage for putting AI to work in 2025.
• Sales Enablement: Participate in immersive simulations to tackle real-world challenges, champion AI, and deliver customer value.
• Partner Brilliance Bar: Connect with ServiceNow experts for personalised consultations and solutions.
• Networking Events: Build valuable connections with peers and strategic partners throughout the event.
• Role-Based Keynotes: Gain tailored insights specific to your role and objectives.

Highlights of the Agenda

Tuesday, 21st January 2025

• 11:00 AM – 12:30 PM: Partner Brilliance Bar
• 12:00 PM – 1:00 PM: Lunch
• 1:00 PM – 2:30 PM: Partner Kickoff Keynote
• 1:00 PM – 3:00 PM: Tech Summit
• 3:00 PM – 5:00 PM: Partner Breakout Sessions
• 4:00 PM – 5:30 PM: SKO Leadership Summit
• 6:00 PM – 9:00 PM: Welcome Reception

Wednesday, 22nd January 2025

• 6:30 AM – 9:00 AM: Breakfast
• 7:00 AM – 8:30 AM: Partner Brilliance Bar
• 9:00 AM – 10:30 AM: Opening Keynote with Paul Smith
• 11:00 AM – 1:30 PM: Partner Brilliance Bar
• 11:30 AM – 2:00 PM: Lunch
• 11:00 AM – 12:00 PM: Role-Based Keynotes
• 12:30 AM – 1:30 PM: Role-Based Keynotes
• 2:00 PM – 6:30 PM: NowWin Team Selling Simulation
• 7:00 PM – 10:00 PM: ‘I Did It My Way’ Evening

Thursday, 23rd January 2025

• 6:30 AM – 8:00 AM: Breakfast
• 7:00 AM – 8:30 AM: Partner Brilliance Bar
• 9:00 AM – 10:30 AM: Closing Keynote with Bill McDermott
• 11:00 AM – 12:30 PM: Lunch
• 11:00 AM – 11:30 AM: Selling Solutions
• 11:00 AM – 2:00 PM: Partner Brilliance Bar
• 11:45 AM – 12:15 PM: Selling Solutions
• 12:30 PM – 1:00 PM: Selling Solutions
• 1:15 PM – 1:45 PM: Selling Solutions
• 2:15 PM – 3:45 PM: GEO Meetings
• 1:00 PM – 5:00 PM: NOW on NOW Symposium
• 2:00 PM – 5:30 PM: Partner Meetings
• 4:15 PM – 5:45 PM: Area Action Planning Meetings
• 5:45 PM – 7:15 PM: Final Night Celebration
• 7:15 PM – 9:15 PM: Final Night Concert

Why Should You Know About the ServiceNow Sales Kickoff 2025?

Even if you’re not attending the SKO, knowing its significance and the insights it generates is important. Here’s why:

• Stay ahead of the curve: Follow updates and announcements about ServiceNow’s product roadmap and strategic priorities.
• Learn from the best: Access keynotes, summaries, and shared resources from those who attend.
• Enhance your knowledge: Understand the trends and focus areas shaping the ServiceNow ecosystem in 2025.

Tips for Making the Most of SKO Insights

• Stay Informed: Follow official ServiceNow channels and updates shared by attendees.
• Engage with Content: Read recaps, watch videos, and join discussions to absorb key takeaways.
• Apply What You Learn: Leverage the insights to align your goals and strategies for 2025.
• Connect with Peers: Reach out to colleagues or partners who attended for additional perspectives.

Final Thoughts

The ServiceNow Sales Kickoff 2025 is more than just an event—it’s an opportunity to ignite your passion for innovation, connect with like-minded professionals, and set the tone for the year ahead. Whether you’re attending in person or following the updates remotely, there’s a wealth of knowledge and inspiration to gain from this pivotal event.

Mark your calendars for 21st-23rd January 2025 at the MGM Grand in Las Vegas. Stay tuned for updates and insights starting today!

Here at Linking Humans, we have been helping companies deliver permanent and freelance experts to ServiceNow partners and End Users across the UK, Europe, the Middle East and North America. We take pride in providing the best possible people to take your business forward. We’re also dedicated to supporting candidates and helping them find the perfect roles to advance their careers.

If you would like to speak to us, then book a call with us here.

Want our latest blogs delivered straight to your inbox? Just enter your details below.

Sign up to receive our latest blogs

Name(Required)

First Last

Email(Required)

What type of blogs are you interested in? (Please tick all that apply)(Required)

Talent Attraction

Career Advice

Changing Jobs

Interview Tips

Leadership

ServiceNow

Select All

Privacy policy.

I agree to the privacy policy.

Your personal data will be used to process your submission, support your experience throughout this website, and for other purposes described in our privacy policy.

By downloading this report, you consent to receive emails from Linking Humans with updates and the occasional promotion for our recruiting service. You can unsubscribe at any time. Click here for our detailed privacy policy.

CAPTCHA

Comments

This field is for validation purposes and should be left unchanged.

The Devvies 2025: A Celebration of Innovation on the ServiceNow Platform

At Linking Humans, we’re proud to support the incredible talent and creativity within the ServiceNow ecosystem. This year, The Devvies 2025 once again highlights the transformative work of developers pushing the Now Platform’s boundaries.

The Devvies is not just a contest—it’s a celebration of innovation, collaboration, and the meaningful impact developers have in reshaping how businesses operate.

Recognising Excellence in ServiceNow Development

The Devvies showcases applications that solve real-world problems, improve workflows, and make everyday processes more efficient. It’s a platform to celebrate developers whose vision and dedication turn challenges into opportunities, demonstrating what’s possible with ServiceNow.

Prizes and Recognition

The competition isn’t just about recognition; it comes with exciting rewards. Participants compete for two prestigious awards:

• App of the Year, chosen by an expert panel.
• People’s Choice Award, voted for by the ServiceNow Community.

Beyond these titles, all valid submissions earn exclusive swag and a special ServiceNow Community badge. Finalists gain even greater rewards, including additional prizes and global recognition, all leading up to the winners being revealed at the ServiceNow Knowledge 2025 conference in May.

Key Dates to Celebrate

Here’s how The Devvies 2025 will unfold:

• Finalists Announced: The finalists were announced on 6th January 2025.
• Video Pitches Deadline: January 27, 2025.
• Winners Revealed: May 6–8, 2025, during CreatorCon at ServiceNow Knowledge 2025.

The Finalists

The following apps have advanced to the finalist round of the Devvies!

• BI DigiEX
• GC WalkUp
• Tenon Marketing Automation
• Quality Assurance Application Suite
• ISR Warehouse
• Keybank Release
• Black Kite Vendor Risk Management
• SmartGuide

In the upcoming weeks, you will be able to view pitch videos from the talented finalists which will offer you an inside look at their apps.

You can vote for your favourite app and help select the winner of The People’s Choice Award!

The Panel of Judges

The 2025 App of the Year Award will be evaluated by this year’s panel of judges:

• Dave Wright 
• Health Ramsey
• Jithin Bhasker 
• Lisa Holenstein
• Max Pham 
• Melody Mileski 
• Scot Northern 

Once the voting is completed, the winners will be announced live during the CreaterCon Keynote at ServiceNow’s Knowledge 2025, which will place May 6 -8.

The Devvies 2025 highlights the incredible innovation happening within the ServiceNow ecosystem, and at Linking Humans, we celebrate the developers and experts driving these advancements.

Here at Linking Humans, we have been helping companies deliver permanent and freelance experts to ServiceNow partners and End Users across the UK, Europe, the Middle East and North America. We take pride in providing the best possible people to take your business forward. We’re also dedicated to supporting candidates and helping them find the perfect roles to advance their careers.

If you would like to speak to us, then book a call with us here.

Want our latest blogs delivered straight to your inbox? Just enter your details below.

Sign up to receive our latest blogs

Name(Required)

First Last

Email(Required)

What type of blogs are you interested in? (Please tick all that apply)(Required)

Talent Attraction

Career Advice

Changing Jobs

Interview Tips

Leadership

ServiceNow

Select All

Privacy policy.

I agree to the privacy policy.

Your personal data will be used to process your submission, support your experience throughout this website, and for other purposes described in our privacy policy.

By downloading this report, you consent to receive emails from Linking Humans with updates and the occasional promotion for our recruiting service. You can unsubscribe at any time. Click here for our detailed privacy policy.

CAPTCHA

Email

This field is for validation purposes and should be left unchanged.

The Ultimate Guide to ServiceNow Share Price, Stock Value, and Opportunities

ServiceNow has established itself as one of the most influential platforms in the tech world, offering innovative workflow automation and digital transformation solutions. Whether you are an aspiring professional or an investor, understanding the ecosystem around ServiceNow is crucial.

This blog explores everything from stock value trends to share price insights and career opportunities.

What is ServiceNow?

ServiceNow is a cloud-based platform that enables enterprises to streamline and automate workflows. We explore this question further in our ‘What is ServiceNow?’ blog.

ServiceNow Share Price and Stock Value Insights

For investors, ServiceNow has been a consistent performer in the stock market. The company’s share price and stock value have shown resilience and growth, reflecting its strong business model and market demand.

• ServiceNow Share Price: Recent trends indicate that ServiceNow’s share price remains strong, making it a lucrative investment.
• ServiceNow Stock Value: Analysts often recommend keeping an eye on ServiceNow’s stock value to identify buying opportunities.
• Market Trends: With its consistent growth, ServiceNow stock is a key player in the tech sector.

Below is a stock chart showcasing ServiceNow’s performance:

Why ServiceNow is Transforming the IT Landscape

ServiceNow’s ability to streamline complex processes and integrate seamlessly with other systems makes it an indispensable tool for businesses. Companies across sectors, from healthcare to finance, are leveraging the platform for:

• Workflow Automation
• IT Service Management (ITSM)
• Customer Relationship Management (CRM)

The future of ServiceNow looks promising as more organisations adopt its solutions.

Conclusion

ServiceNow is more than just a technology platform; it’s a career path, an investment opportunity, and a transformative force in the business world. Whether you’re exploring ServiceNow careers, analysing its share price, examining its stock value, or looking into its job opportunities, there is no better time to dive in.

Stay ahead of the curve by bookmarking this blog and checking back for updates. For now, explore your options and take the first step toward a brighter future with ServiceNow.

Here at Linking Humans, we have been helping companies deliver permanent and freelance experts to ServiceNow partners and End Users across the UK, Europe, the Middle East and North America. We take pride in providing the best possible people to take your business forward. We’re also dedicated to supporting candidates and helping them find the perfect roles to advance their careers.

If you would like to speak to us, then use the “Request Call back’’ at the top of this page or find more ways to contact us here.

Want our latest blogs delivered straight to your inbox? Just enter your details below.

Sign up to receive our latest blogs

Name(Required)

First Last

Email(Required)

What type of blogs are you interested in? (Please tick all that apply)(Required)

Talent Attraction

Career Advice

Changing Jobs

Interview Tips

Leadership

ServiceNow

Select All

Privacy policy.

I agree to the privacy policy.

Your personal data will be used to process your submission, support your experience throughout this website, and for other purposes described in our privacy policy.

By downloading this report, you consent to receive emails from Linking Humans with updates and the occasional promotion for our recruiting service. You can unsubscribe at any time. Click here for our detailed privacy policy.

CAPTCHA

Comments

This field is for validation purposes and should be left unchanged.

What Is ServiceNow?

ServiceNow is a powerful cloud-based platform designed to help organisations automate and streamline their workflows. Originally created to optimise IT service management, the platform has evolved into a comprehensive solution addressing challenges across IT, HR, customer service, security, and more.

”ServiceNow is the platform of platforms, enabling organisations to connect people, processes, and technology in one unified ecosystem,” as highlighted by Jeff Thies in this overview video.

At its core, ServiceNow is a cloud-based platform that simplifies and automates enterprise operations. By integrating multiple business functions into a unified system, ServiceNow enables organisations to manage their workflows more effectively and deliver better outcomes.

ServiceNow acts as a single system of record for organisations, replacing outdated processes and disconnected tools. It combines AI-powered automation with easy-to-use dashboards and analytics, making it invaluable for improving decision-making, saving time, and driving business transformation.

“ServiceNow isn’t just a tool—it’s a platform for innovation that helps organisations reimagine how they deliver work,” says Jeff Thies in this video.

What Does ServiceNow Do?

ServiceNow helps organisations automate repetitive tasks, optimise processes, and gain better visibility across departments. The platform provides modules tailored to different business areas, including:

IT Service Management (ITSM):

ServiceNow ITSM streamlines IT workflows, automating incident, change, and problem management. By reducing manual processes, it ensures fast and efficient delivery of IT services.

Customer Service Management (CSM):

ServiceNow CSM enables businesses to enhance customer experiences by automating case management, offering self-service options, and resolving issues quickly.

HR Service Delivery (HRSD):

This module simplifies HR processes, from employee onboarding to payroll queries. HRSD allows employees to access self-service portals, reducing HR workloads.

IT Operations Management (ITOM):

ITOM focuses on providing visibility into IT systems and proactively resolving potential disruptions. It includes monitoring tools that help IT teams identify and address issues before they impact operations.

Security Operations (SecOps):

ServiceNow’s security modules automate threat intelligence and response workflows, helping organisations address security risks faster.

IT Asset Management (ITAM):

ITAM allows businesses to track and manage their software and hardware assets, ensuring they’re utilised efficiently and remain compliant with licensing agreements.

Field Service Management (FSM):

Improves the efficiency of field teams by automating scheduling, dispatching, and on-site task management. FSM ensures field operations are streamlined and cost-effective.

Governance, Risk, and Compliance (GRC):

GRC helps businesses maintain compliance and manage risks with centralised policies, risk assessments, and automated audit management.

DevOps:

DevOps integrates with software development pipelines to improve collaboration between development and operations teams. It helps accelerate software delivery cycles while maintaining stability.

Facilities Management:

ServiceNow optimises facilities operations by managing maintenance requests, space utilisation, and vendor contracts.

Finance Operations Management:

Automates workflows for accounts payable, invoice processing, and financial reporting, ensuring smoother finance operations.

Legal Service Delivery:

Enables legal departments to manage contracts, track cases, and automate routine tasks, freeing time for higher-value work.

Virtual Agent:

Provides AI-powered chatbot solutions to assist with common queries, reducing workloads for support teams. Virtual Agent ensures faster response times and improves the user experience.

As noted in this video, “ServiceNow brings together data and processes to resolve challenges quickly and efficiently.”

What Is ServiceNow Used For?

ServiceNow is used across various industries for a range of applications, including:

• Managing IT Infrastructure: Organisations rely on ServiceNow for monitoring, analytics, and problem resolution in IT systems.
• Improving Customer Support: With automation tools and streamlined workflows, ServiceNow provides a better customer experience.
• Streamlining HR Processes: From employee onboarding to payroll enquiries, ServiceNow simplifies HR service delivery.
• Strengthening Security: ServiceNow automates threat prioritisation and response, reducing vulnerabilities.

“ServiceNow is the backbone of many businesses’ digital transformation journeys,” explains this ServiceNow product guide.

Who Founded ServiceNow?

ServiceNow was founded in 2003 by Fred Luddy. Initially focused on IT service management, the platform has since expanded to include a broad range of enterprise solutions.

Fred’s original goal for ServiceNow was ‘using technology to simplify work experiences for regular people’. This remains the company’s aspiration today.

What Are the Benefits of ServiceNow?

ServiceNow delivers several key benefits, including:

1. Improved Efficiency: Automation reduces the time spent on repetitive tasks.
2. Enhanced Collaboration: With a single platform, teams across departments can work more effectively together.
3. Scalability: ServiceNow grows with your business, adapting to changing requirements.
4. Better Decision-Making: Real-time data insights enable faster, more informed decisions.

Why Is ServiceNow Important for Businesses?

ServiceNow is critical for businesses because it provides:

• A Unified System: ServiceNow eliminates silos by connecting disparate systems into a single platform.
• Customisation: Its flexible architecture allows businesses to tailor solutions to their unique needs.
• Innovation Enablement: By automating routine tasks, ServiceNow frees up time for teams to focus on innovation and growth.

As explained in this video, “ServiceNow empowers organisations to reimagine the way they work.”

Final Thoughts

ServiceNow is a game-changing platform that helps businesses automate workflows, improve service delivery, and achieve operational excellence. Whether you’re an IT leader, HR professional, or customer service manager, ServiceNow has the tools to transform how your organisation operates.

Here at Linking Humans, we have been helping companies deliver permanent and freelance experts to ServiceNow partners and End Users across the UK, Europe, the Middle East and North America. We take pride in providing the best possible people to take your business forward. We’re also dedicated to supporting candidates and helping them find the perfect roles to advance their careers.

If you would like to speak to us, then use the “Request Call back’’ at the top of this page or find more ways to contact us here.

Want our latest blogs delivered straight to your inbox? Just enter your details below.

Sign up to receive our latest blogs

Name(Required)

First Last

Email(Required)

What type of blogs are you interested in? (Please tick all that apply)(Required)

Talent Attraction

Career Advice

Changing Jobs

Interview Tips

Leadership

ServiceNow

Select All

Privacy policy.

I agree to the privacy policy.

Your personal data will be used to process your submission, support your experience throughout this website, and for other purposes described in our privacy policy.

By downloading this report, you consent to receive emails from Linking Humans with updates and the occasional promotion for our recruiting service. You can unsubscribe at any time. Click here for our detailed privacy policy.

CAPTCHA

Comments

This field is for validation purposes and should be left unchanged.

ServiceNow’s £1.15 Billion UK Investment: Pioneering AI, Workforce Expansion, and Sustainability

ServiceNow has unveiled a groundbreaking commitment to invest £1.15 billion in the UK over the next five years, marking a significant milestone in the company’s efforts to drive AI innovation, digital transformation, and sustainable growth across the UK.

Workforce Expansion and New Offices

This investment includes a substantial boost to ServiceNow’s UK workforce. With plans to grow well beyond its 1,000 employees, ServiceNow is set to create new job opportunities, expand its London and Staines offices, and strengthen its local presence. This aligns with the UK’s demand for tech talent and highlights ServiceNow’s commitment to empowering organisations through world-class digital workflows and solutions.

Advancing AI Infrastructure

A major focus of this investment is enhancing the UK’s AI capabilities. ServiceNow will upgrade its London and Newport data centres with Nvidia GPUs, enabling faster, more efficient local processing of large language models (LLMs) and AI applications. These upgrades are tailored to support UK-based organisations leveraging AI for improved operational efficiencies, workforce productivity, and customer engagement.

Rachel Reeves, Chancellor of the Exchequer, expressed her enthusiasm for this development, saying,

”This investment is a huge vote of confidence in the UK’s tech and AI sector, and is exactly the kind we want to see as we grow the economy.”

”That’s what the International Investment Summit is all about too. Showing global investors and businesses that Britain is open for business.”

Empowering 240,000 UK Learners by 2027

In collaboration with ServiceNow University, the company aims to upskill 240,000 individuals in AI and digital skills by 2027. This initiative directly supports the UK’s digital transformation agenda by providing training for current and future tech professionals. With the demand for AI-related roles on the rise, these efforts will empower individuals to excel in the evolving tech landscape.

ServiceNow CEO Bill McDermott stated,

”Our investment accelerates the UK’s push to put AI to work, empowering people, enriching experiences, and strengthening societal bonds.”

Supporting Sustainability and Community Growth

In addition to its tech initiatives, ServiceNow is extending its impact to environmental and community-focused efforts. The company will collaborate with the National Trust on projects like peatland restoration and has pledged £1.15 million to support UK non-profits over the next five years, reinforcing its commitment to sustainable growth and social responsibility.

Leading the UK’s Digital Transformation

With 85% of UK businesses planning to boost their AI investments in the coming year, ServiceNow is well-positioned to lead the digital transformation that the UK envisions. This £1.15 billion investment underscores the potential of the UK as a hub for AI and tech innovation, benefiting businesses, communities, and individuals alike.

Here at Linking Humans, we have been helping companies deliver permanent and freelance experts to ServiceNow partners and End Users across the UK, Europe, the Middle East and North America. We take pride in providing the best possible people to take your business forward. We’re also dedicated to supporting candidates and helping them find the perfect roles to advance their careers.

If you would like to speak to us, then use the “Request Call back’’ at the top of this page or find more ways to contact us here.

Want our latest blogs delivered straight to your inbox? Just enter your details below.

Sign up to receive our latest blogs

Name(Required)

First Last

Email(Required)

What type of blogs are you interested in? (Please tick all that apply)(Required)

Talent Attraction

Career Advice

Changing Jobs

Interview Tips

Leadership

ServiceNow

Select All

Privacy policy.

I agree to the privacy policy.

Your personal data will be used to process your submission, support your experience throughout this website, and for other purposes described in our privacy policy.

By downloading this report, you consent to receive emails from Linking Humans with updates and the occasional promotion for our recruiting service. You can unsubscribe at any time. Click here for our detailed privacy policy.

CAPTCHA

Comments

This field is for validation purposes and should be left unchanged.